--- title: Re:amaze Reviews meta_title: 'Re:amaze Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 140 reviews by the users' company size, role or industry to find out how Re:amaze works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 140 scale: '5' date_modified: '2026-07-13' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Re:amaze Reviews **Vendor:** GoDaddy **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.6/5.0 **Total Reviews:** 140 ## About Re:amaze Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/MMS, VOIP, and FAQ Knowledge Bases. Businesses of all shapes and sizes also rely on Re:amaze for sales and marketing automation using features such as Re:amaze Cues (a way to automatically message online customers), Re:amaze Chatbots, Re:amaze Live Dashboard (to monitor online customer activity in real time), and send customer satisfaction surveys (to gauge service quality and gather feedback). Re:amaze offers native integrations with many popular 3rd party apps such as Slack, Shopify, BigCommerce, Stripe, MailChimp, Google (Analytics, Tag Manager, Suite), ShipStation, Klaviyo, and much more. Businesses can also use a single Re:amaze account to manage customer service for multiple businesses or stores with the Multi-Brand feature. ## Re:amaze Pros & Cons **What users like:** - Users value the **excellent customer support** of Re:amaze, enhancing their overall experience and satisfaction. (1 reviews) - Users value the **flexibility** of Re:amaze's options, enhancing support and affordability with new AI features. (1 reviews) ## Re:amaze Reviews ### 1. Absolutely amazing tool, very intuitive and integrates well **Rating:** 4.5/5.0 stars **Reviewed by:** Christoph D. | I, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2023 **What do you like best about Re:amaze?** The variety/flexibility of options, the multi-brand approach, the great support, and it's affordable. They recently added AI features that pull information from FAQ's, those are very helpful **What do you dislike about Re:amaze?** It would be cool to have a screen share option through the video call feature so we can give direct support **What problems is Re:amaze solving and how is that benefiting you?** 1st and 2nd level support, FAQ integrations, general inquiries ### 2. Modern, Low-Cost CSM with Strong Integrations—Though a Bit Rigid **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Re:amaze?** Modern CSM features, low cost and good integrations **What do you dislike about Re:amaze?** The features in the platform are rigid and sometimes limited **What problems is Re:amaze solving and how is that benefiting you?** customer service chat and technical support ### 3. Works but support lacking and company unresponsive **Rating:** 0.0/5.0 stars **Reviewed by:** Angelo C. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Re:amaze?** Seat price is relatively cheap and has features needed. **What do you dislike about Re:amaze?** Absiolutely the worst search function possible. Does only basic search. Company also has "stop words" that won't be searched. These are not revealed and can't be turned off. Service has declined since godaddy took over the company. Now all ticket based. **What problems is Re:amaze solving and how is that benefiting you?** Handles multiple email accounts. ### 4. Great Chat! **Rating:** 5.0/5.0 stars **Reviewed by:** Greg R. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Re:amaze?** Re:amaze gives us the ability to chat with our customers. It's straightforward and easy to use. I love having the ability to see who is managing each chat in real time. **What do you dislike about Re:amaze?** I truthfully don't have any complaints about Re:amaze, but it would be nice to have the name of the person we're chatting with. I'm not sure if that's a missing function or just something we need to implement. **What problems is Re:amaze solving and how is that benefiting you?** Re:amaze helps us get in touch with our customers on the website. It bridges the game between what they need and our ability to help them. Without Re:amaze we wouldn't have that additional communication channel with our customers. ### 5. An efficient all in one platform with predictable pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Peter G. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Re:amaze?** We like that we can wrap in all of our sales channels for all of our ecommerce stores serving different markets and all of our sales channels while separating access into individual business units. Pricing is only per user which makes it easy to understand and predict our upcoming billable. **What do you dislike about Re:amaze?** Less integrations than Gorgias, although we have been able to find workarounds for most of them. **What problems is Re:amaze solving and how is that benefiting you?** We are finally able to centralize all customer service interactions across different channels and business units. ### 6. Most cost-effective and value for money customer service solution **Rating:** 4.5/5.0 stars **Reviewed by:** Vincent S. | Digital Product & Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2022 **What do you like best about Re:amaze?** Re:Amaze has a FAQ portal that is easy to manage and maintain by the customer support team. The chat widget integrates well with e-commerce platforms allowing for smart and fast resolution of tickets. The pricing model is convenient as well as it is a per user licence fee as compared to per ticket fee. **What do you dislike about Re:amaze?** The level of customisation options on the help centre portal is quite limited. For instance you will have limited options to customize the appearance of the help centre page, although they made a lot of improvements recently **What problems is Re:amaze solving and how is that benefiting you?** Re:amaze allows us to resolve tickets faster and also help increase our conversion rate on the website through the chat widget. The price point of the tool as well suits the business model. ### 7. Solid app that combines communications from many channels **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2022 **What do you like best about Re:amaze?** Works really well. Communications come in from eBay, email, SMS, social channels, RingCentral (our phone system) and online chat to a single place where my team can answer them. History of the communications is maintained and we never have to manage comms through email or multiple tools **What do you dislike about Re:amaze?** The settings screen is painful to navigate. It needs a refresh to be simpler and more intuitive to navigate. Setting the tool up is also not easy. I wouldn't say it is hard, but it takes more time that if it was better designed. **What problems is Re:amaze solving and how is that benefiting you?** Simplifies our internal processes for managing customer interactions. We have one place to go to look at anything customer related. The importance of this cannot be understated. ### 8. Centralization and simplification of all communication channels **Rating:** 5.0/5.0 stars **Reviewed by:** Alex L. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Re:amaze?** We really like having all our channels centralized into one location. Allowing multiple team members to access communication history and order information along with template responses makes a for a much more efficient customer service response time. **What do you dislike about Re:amaze?** For long conversations it will drop the older comments part of the thread so you have to log back into that channel directly to see the entire thread if going back a long ways historically in the communication. **What problems is Re:amaze solving and how is that benefiting you?** Simplifies all of our channels into one location and provides quick response templates we can build to handle similar requests quickly. Faster responses and better care for our customers. ### 9. The Re:amaze Team Is Top Tier **Rating:** 5.0/5.0 stars **Reviewed by:** Jerikia F. | Co-Founder, COO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Re:amaze?** The best part of Re:Amaze aside from the platform is the amazing customer support team - getting the assistance we need when we need it is top tier. **What do you dislike about Re:amaze?** The reporting is user-friendly but it was a bit complex to understand - the support team helped us through this! **What problems is Re:amaze solving and how is that benefiting you?** It allows our entire team to have visibility allowing us to better assist our customers. ### 10. Excellent Value **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Re:amaze?** Reamaze offers an incredible feature set for a surprisingly low price. Analytics are substantial, and the product works as intended when not experiencing outages. **What do you dislike about Re:amaze?** Unfortunately, outages are not uncommon with Reamaze. Additionally, it would be nice to have the option for more advanced support features, like Apple Messages for Business, even if at a higher price tier. **What problems is Re:amaze solving and how is that benefiting you?** Reamaze allows us to efficiently support our customers in various ways, including chat and email. ## Re:amaze Discussions - [What if your pricing changes in the future? Will I be grandfathered?](https://www.g2.com/discussions/grandfathering) - 2 comments, 1 upvote - [Do you offer discounts?](https://www.g2.com/discussions/discounts-677005de-b8b6-465d-ab11-705872f4be92) - 1 comment, 1 upvote - [What is your team size and how long have you been around?](https://www.g2.com/discussions/about-re-amaze) - 1 comment, 1 upvote - [What are Re:amaze's core features?](https://www.g2.com/discussions/core-features) - 1 comment, 1 upvote - [Am I required to be on a contract with Re:amaze?](https://www.g2.com/discussions/contract-policy) - 1 comment, 1 upvote - [View Re:amaze pricing details and edition comparison](https://www.g2.com/products/re-amaze/reviews/re-amaze-review-1540420?section=pricing&secure%5Bexpires_at%5D=2026-07-16+21%3A37%3A35+-0500&secure%5Bsession_id%5D=6537339c-3176-4cd8-9434-402db65c1396&secure%5Btoken%5D=894240f28f6e3ebc31e3750628bac8d646b987b4c1db5960159e6a5561f49a9d&format=llm_user) ## Re:amaze Integrations - [Shopify](https://www.g2.com/products/shopify/reviews) ## Re:amaze Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Re:amaze Alternatives - [Gorgias](https://www.g2.com/products/gorgias/reviews) - 4.6/5.0 (551 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,650 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews)