Its software interface and functions are incredibly user-friendly. Also, its algorithm produced the top results for us to examine our customers' details or feedback. Review collected by and hosted on G2.com.

For me, it is pretty tricky to use; if you could make it simpler, that would be great. Some of the functions of this software are a little difficult. However, in front of its performance, these could be negligible. Review collected by and hosted on G2.com.