G2

Zariah T.

Executive Director

Small-Business (50 or fewer emp.)

5/2/2025

"Excellent Customer Service, High Performance"

5/5

What do you like best about Rapyd Cloud?

Rapyd Cloud simplifies hosting and integrates very well with my website and app. The user interface is accessible and friendly to a non-technical person. Anytime that I have issues, I receive help within a few minutes and they always solve my problems. I'm very impressed by the performance of my app and website! Review collected by and hosted on G2.com.

What do you dislike about Rapyd Cloud?

There are bugs at times and I've needed to contact support several times because I don't have the capabilities/permissions to resolve it on my own. For example, my dashboard didn't show me the option to manage my domain until I contacted support. The only other big issue I've had is that I received several emails a few months ago recommending that I try Rapyd CDN for faster, safer performance. I thought it would work for me, so I went through the trouble of reconfiguring my domain so I could turn on Rapyd CDN. Unfortunately, because my app/website only have a few static pages, the CDN created huge issues for our users. When they would log in, they would be shown someone else's user dashboard. I learned of the issue within a few hours of implementing CDN, but it was a difficult process to deactivate it and get back to the caching settings I had previously. Support was very helpful, but it was still a very frustrating experience. Review collected by and hosted on G2.com.

What problems is Rapyd Cloud solving and how is that benefiting you?

Rapyd Cloud allows me to have a fully functional website and mobile app that sync quickly. Rapyd processes immense amounts of dynamic information to make sure my users have a seamless experience. Hosting, domain management, etc can be extremely complicated, and Rapyd helps simplify that through their user interface and having it all in one place. Review collected by and hosted on G2.com.

Response from Customer Success of Rapyd Cloud

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Thank you for the thoughtful review, Zariah. We're really glad to hear that Rapyd Cloud has helped simplify your hosting experience and that performance has been strong for both your app and website.

We also appreciate you pointing out where things didn’t go as expected. The CDN issue you ran into was understandably frustrating. While our CDN brings major benefits for many sites, it's not always the right fit for highly dynamic setups like yours. Since then, we've made improvements to help flag those cases earlier in the process.

Thanks again for your patience during that situation and for continuing to work with our team when something isn’t quite right. Your feedback helps us improve, and we’re always here if you need anything.