Our enquiries come in from email, our website and WhatsApp, so we used to switch between apps all day. RakanSales puts everything in one inbox, so the team can see and reply to conversations much more easily. I also like the pipeline view. We can see where each enquiry is, which leads need a follow-up and which ones have been sitting there for a while. The automated follow-ups help too, because we no longer rely on someone remembering to check every lead. Review collected by and hosted on G2.com.

The automation and AI chatbot settings take a little time to set up at first, as there are quite a few options to go through. Once everything was in place it ran smoothly, and the support team was helpful along the way. A few ready-made templates could make it even quicker for new users. Review collected by and hosted on G2.com.