--- title: Rackspace Hosting Reviews meta_title: 'Rackspace Hosting Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 17 reviews by the users' company size, role or industry to find out how Rackspace Hosting works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 17 scale: '5' date_modified: '2026-06-30' parent_category: name: Hosting url: https://www.g2.com/categories/hosting --- # Rackspace Hosting Reviews **Vendor:** Rackspace Technology **Category:** [Cloud Application Hosting Platforms](https://www.g2.com/categories/cloud-application-hosting) **Average Rating:** 4.1/5.0 **Total Reviews:** 17 ## About Rackspace Hosting Rackspace Technology is a hybrid, multicloud solutions expert. We combine our expertise with the world’s leading technologies — across AI, applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. ## Rackspace Hosting Pros & Cons **What users dislike:** - Users express frustration over **poor customer support** , with slow ticket responses and difficult-to-understand technicians. (2 reviews) - Users find Rackspace Hosting **expensive with poor support** , experiencing long response times and difficult communication with tech staff. (1 reviews) - Users criticize the **high cost** of Rackspace Hosting given the poor service and difficult support experience. (1 reviews) - Users criticize the **high pricing** of Rackspace Hosting, feeling the service does not justify the cost. (1 reviews) - Users express frustration over **slow response times** , as support tickets remain unanswered and calls are lengthy. (1 reviews) ## Rackspace Hosting Reviews ### 1. Run away .... the support is terrible ... **Rating:** 0.5/5.0 stars **Reviewed by:** Ken L. | Management Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Rackspace Hosting?** Not much... the service and support used to be great. **What do you dislike about Rackspace Hosting?** Service is terrible. Tickets never get responded to, and any support call will take at least an hour. It's sort of like the worst of Go Daddy support at a premium price. The tech are hard to understand. **What problems is Rackspace Hosting solving and how is that benefiting you?** We were looking for straight Linux hosting at a top quality data center with good support. ### 2. Outdated and poor support **Rating:** 1.0/5.0 stars **Reviewed by:** Mike G. | Head of Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2025 **What do you like best about Rackspace Hosting?** It was good for a long time, until they stopped improving and much better options came on the market. **What do you dislike about Rackspace Hosting?** Poor support, not a great product anymore. **What problems is Rackspace Hosting solving and how is that benefiting you?** Storage and servers ### 3. I found their tier-2 support engineers to be very knowledgeable and helpful. **Rating:** 4.0/5.0 stars **Reviewed by:** Wolf H. | Founding Member, Computer & Network Security, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Rackspace Hosting?** Uptime. Simple support access. Friendly folks. **What do you dislike about Rackspace Hosting?** hardware rental costs seemed elevated, 10 years ago when I was interacting with the company. **What problems is Rackspace Hosting solving and how is that benefiting you?** They improved my IT department and had good support coverage. ### 4. Unbeatable pricing!! with reliable services **Rating:** 5.0/5.0 stars **Reviewed by:** Nick J. | Interior Designer, Design, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2024 **What do you like best about Rackspace Hosting?** Their WordPress hosting gives high-quality services where we get a number of themes and plugins totally free of cost. They have the best server uptime to maintain our visibility to our audience. **What do you dislike about Rackspace Hosting?** Very ease to use and cost-effective services with high-quality services. Their number of features and expert support make them affordable in the market. **What problems is Rackspace Hosting solving and how is that benefiting you?** Their managed hosting gives a hassle-free environment with lots of features that make hosting easier to everyone. Their reliable user interface gives a very attractive and blissful user experience. ### 5. Afforadable hosting solution **Rating:** 5.0/5.0 stars **Reviewed by:** Anand S. | IT Head, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Rackspace Hosting?** Affordable hosting solution, easy to use, best support, with features to cater to all your needs **What do you dislike about Rackspace Hosting?** no drawback found yet, working smoothly as of now **What problems is Rackspace Hosting solving and how is that benefiting you?** We moved from in-house hosting to Rackspace, this gives our software 24x7 access with zero maintenance cost ### 6. Great IaaS and VMware hoster **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2024 **What do you like best about Rackspace Hosting?** They give the utmost flexibility and configurability in VM design. It is very easy to use and very easy to implement with top notch support. I use it for most of my workloads **What do you dislike about Rackspace Hosting?** Rackspace is really good at VMware hosting but has been slow to adopt the cloud native model making it limited in use. **What problems is Rackspace Hosting solving and how is that benefiting you?** Cost / power / space is solved for my IaaS hosting. ### 7. The best email hosting out there! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2024 **What do you like best about Rackspace Hosting?** Very reliable, stable, good support, never down. Good user interface. **What do you dislike about Rackspace Hosting?** While there is little to dislike, I would say that a little more features in email hosting panel would be nice. **What problems is Rackspace Hosting solving and how is that benefiting you?** Have been using Rackspace for email hosting (many domains/users) and domain registrar. ### 8. Rackspace is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Rackspace Hosting?** I like their customer service and reliability. **What do you dislike about Rackspace Hosting?** There is nothing I dislike about Rackspace Hosting **What problems is Rackspace Hosting solving and how is that benefiting you?** Rackspace provides a reliable server for my website ### 9. A Great Solution For Emailing! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2023 **What do you like best about Rackspace Hosting?** The layout has everything that we need for emails! **What do you dislike about Rackspace Hosting?** Occasionally searching archived emails can take awhile for them to load. **What problems is Rackspace Hosting solving and how is that benefiting you?** We host our Myafton (Afton Shows) email server on here and login to it on mail.afton.pro. We have used it for years and it has been a great solution for us for emails and hosting. ### 10. Decent Web Host **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Rackspace Hosting?** Good support when things go wrong - Knowledegable support staff. Good amount of features to help you manage your site. **What do you dislike about Rackspace Hosting?** Some elements of the backend controls of the site are not so easy to use. Some knowledge of web hosting is required to use Rackspace well. **What problems is Rackspace Hosting solving and how is that benefiting you?** They provide a decent hosting platform with good support to manage your website. ## Rackspace Hosting Discussions - [What is Rackspace Email Hosting used for?](https://www.g2.com/discussions/what-is-rackspace-email-hosting-used-for) - [View Rackspace Hosting pricing details and edition comparison](https://www.g2.com/products/rackspace-hosting/reviews/rackspace-hosting-review-7091545?section=pricing&secure%5Bexpires_at%5D=2026-07-05+22%3A09%3A51+-0500&secure%5Bsession_id%5D=bb64d756-31ae-4dd5-b9fd-45462062e6ed&secure%5Btoken%5D=2915be2fc2d6c742b1b3f1772b1afa97627a78a46e009169d64c6479f9c614f6&format=llm_user) ## Rackspace Hosting Features **Set Up** - Customization - Ease of Installation - Speed **Security** - Compliance - Disaster Recovery - Data Center Security **Security - Cloud Application Hosting** - Data Protection - Data Backup - Disaster Recovery **Security** - Secure Socket Layer (SSL) Certificate Provision - Data Backup and Restoration - DDoS Protection - Malware Protection **System Support** - 24/7 Availability - Scalability - Cooling system **Performance - Cloud Application Hosting** - Centralized Workspace - Server Uptime - Collaboration **Support** - Domain and Sub-Domain Support - Technical Support - Hardware Support **Support - Cloud Application Hosting** - IT Support - Flexible Pricing - Scalability **Application support - Cloud Application Hosting** - Sage Hosting - Tax Hosting - Game Servers - Quickbooks Hosting ## Top Rackspace Hosting Alternatives - [Hostinger](https://www.g2.com/products/hostinger/reviews) - 4.4/5.0 (802 reviews) - [Hostwinds](https://www.g2.com/products/hostwinds/reviews) - 4.9/5.0 (419 reviews) - [Kinsta](https://www.g2.com/products/kinsta/reviews) - 4.8/5.0 (1,546 reviews)