![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") AA Verified User in Accounting Small-Business (50 or fewer emp.) 9/16/2022 More Options - "Not what I was promised" 0/5 What do you like best about QuickBooks Live Bookkeeping? Unfortanetely the process was not what I was promised. I want to understand my book; the only way I can learn is if someone is willing to answer questions and provide assistance when needed. Review collected by and hosted on G2.com. What do you dislike about QuickBooks Live Bookkeeping? See above. I do not recommend Quickbooks live book keeping. Review collected by and hosted on G2.com. Recommendations to others considering QuickBooks Live Bookkeeping: If you already know everything and can oversee or if you just don't care, it would be a fine option. Review collected by and hosted on G2.com. What problems is QuickBooks Live Bookkeeping solving and how is that benefiting you? The salesperson told me the live bookkeeper would work WITH me as I want to fully understand my books and learn my bookkeeping from front to back. The reality was, I was completely shut out of the process; messages would not be responded to for days or not at all. Making an appt to speak to someone would take a week or more. The first bookkeeper did nothing at all. The second one completed the cleanup but did not communicate with me during the process regarding my business, my processes or procedures, what they were doing or why. My request is to do my own bookkeeping with their assistance, guidance and oversight; they will not do this. After the cleanup was complete, I found a massive error; I had attempted to communicate to them regarding my processes, but apparently, what I said was completely disregarded. It took my sister and I several hours to determine what was wrong. The problem was that I was taking owner distributions in cash without having logged the cash as having entered the company. Yes, a stupid error on my part, this is why I wanted someone to communicate with and assist me. How will I learn if I am shut out? The bookkeeper wasn't paying enough attention to catch the error but had I been allowed to be part of the process, I am sure we would have found it together. So now my books have the "QuickBooks Livebooking Guarantee" for accuracy, which means nothing now that I have found this massive error. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic See what 79 reviewers think of QuickBooks Live Bookkeeping 4.0 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/quickbooks-live-bookkeeping/reviews)