![Verified User in Furniture](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Furniture")
UF

Verified User in Furniture

Mid-Market (51-1000 emp.)

8/21/2026

"A True Research Partner with Fast, Responsive Support"

5/5

What do you like best about QuestionPro?

Question Pro has been a great partner for our team. We switched this year after a terrible experience with a competitor (Qualtrics), and it has made a real difference in our research agenda.

With Question Pro, we have easy access to our support team, they respond quickly, and it’s simple to jump on a call when needed. When we need extra help, they promptly run it up the line to confirm what we have access to or what the cost would be. Instead of being constantly sold to or pushed to involve our C-suite executives, we’re able to work as true partners with their team. When something in the UI needs improvement, they pass it along to their engineering team for us.

Overall, they’re truly a partner in our research, which is especially important for our small internal team of two. Review collected by and hosted on G2.com.

What do you dislike about QuestionPro?

My main frustration with Question Pro is the amount of time it takes to build surveys and then double-check that all the logic is set up correctly within the platform. They’ve recently launched an AI survey builder, which does help speed things up, but it can still feel like a time sink. That said, this isn’t unique to QP—we ran into the same issue with Qualtrics in the past, too. Review collected by and hosted on G2.com.

What problems is QuestionPro solving and how is that benefiting you?

Question Pro solves our biggest problem: connecting with customers. It allows us to build both on-site intercepts and surveys, and we can also use advanced BI tools to compare the same questions across multiple surveys. Since we sell furniture items, we need surveys with advanced logic so customers only see questions that are relevant to their purchase. With QP, we’re able to set this up in one dynamic survey, which helps us understand differences between customers based on what they’re buying.

QP also recently launched integrations with AI chats. I haven’t explored this feature yet, but their willingness to connect us with AI chats for survey analysis directly is a game changer for my team. They’re enabling us, rather than selling us another internal product that we’d have to vet. Review collected by and hosted on G2.com.

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