One of the biggest advantages for us has been the appeals workflow. It gives store managers a clear way to add context when an audit score doesn’t reflect what actually happened, and it has already helped us avoid a few incorrect outcomes. The AI reviews are consistent, scheduling has replaced our spreadsheet-based audit process, and it’s straightforward to update checklists as our brand standards change without having to rely on technical support. Review collected by and hosted on G2.com.

We haven’t run into any major issues so far. The iPad interface could be more manager-friendly for conducting floor walks, but it’s a relatively minor gap. The team has been responsive to our feedback, which gives us confidence the product will keep improving over time. Review collected by and hosted on G2.com.