I like using Quantum Metric to define key site funnels and monitor them for any friction. I can put a journey together from Homepage, to PLP, to PDP, to Cart, and then to Checkout, and keep track of where users might drop off in the funnel. I also appreciate the user search and replay features, which, along with the journeys, are really valuable. Plus, we've used it to assist with A/B testing to show how different experiences perform against each other. The initial setup was pretty easy, which is always a plus. Review collected by and hosted on G2.com.

I'm disappointed with Quantum Metric's dollar value on opportunities. It never actually delivers the amount of dollars it claims, even after the opportunity is fixed. It feels very misleading. They seem to assume that everyone who visits the site and experiences the opportunity is there to convert, which isn't the case. Review collected by and hosted on G2.com.