Integration with Applied Epic has been smooth, and support responds quickly when we need help. The configuration and interface are user-friendly, and performance has been consistent. I also appreciate that the AI is constantly adapting and improving to read updated policy documents. Overall, it has delivered a great return on investment by automating our workflows and freeing up manpower for more meaningful tasks. Review collected by and hosted on G2.com.
As an end user, it can be difficult to tell whether the bot is running optimally. The client interface only indicates whether it’s turned on or off, or whether there’s a complete connection failure with the platform. I’d like to be able to see a live tracker that shows how the run is progressing in real time. Review collected by and hosted on G2.com.