I like that QEval automatically analyzes our calls and chats and helps us keep a tight measurement of quality across the program and for each agent without adding people to do manual QA. The team behind the software is another highlight. Our account manager and the rest of the team are attentive, we enjoy weekly meetings with them, and they turn around ad hoc requests quickly. I also appreciate how they keep reinvesting in the tool, adding features and enhancements every year. Our team is loving and using the new features. Review collected by and hosted on G2.com.

We've had some issues & needed to send some back & forth communications to get certain user accounts provisioned with the right level of access, or for being positioned in their right place within our team hierarchy. Review collected by and hosted on G2.com.