![Cerdic G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cerdic G.")
CG

Cerdic G.

Senior Brand & Retail Operations Manager

Luxury Goods & Jewelry

Mid-Market (51-1000 emp.)

5/27/2026

"Streamlined Surveys but Needs Better Integration"

4/5

What do you like best about Q-Fi Surveys?

What stands out most is its adaptable survey building tools and clear data analysis functions. We can fully customise questionnaires to reflect our luxury brand’s elegant style, without needing technical expertise. The platform’s data storage settings fully comply with German consumer protection laws, a key priority for protecting our high-net-worth clients’ privacy. Real-time response monitoring across all our boutiques lets us identify service or product-related issues right away. This agility helps us fine-tune daily operations and maintain the premium, personalised experience our customers expect. Review collected by and hosted on G2.com.

What do you dislike about Q-Fi Surveys?

It falls short when it comes to sophisticated audience segmentation, so we cannot easily separate feedback from different tiers of valued clients. The built-in report layouts are overly simplistic, requiring extra manual work to organise data for internal retail performance reviews. Native connectivity with our core retail CRM is also very limited. We have to manually export and import survey data between systems, which creates unnecessary repetitive work for our team. Review collected by and hosted on G2.com.

What problems is Q-Fi Surveys solving and how is that benefiting you?

Prior to using this tool, we relied on disjointed paper forms and scattered informal feedback channels. Q-Fi Surveys centralises all customer insights in one place, greatly simplifying distribution and sorting work. Its built-in regulatory compliance removes the risks associated with handling client data. With consolidated feedback on hand, we can make targeted improvements to in-store services and continuously lift the overall luxury customer journey. Review collected by and hosted on G2.com.

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