It's been two months since this profile received a new review

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

9/7/2021

"Awesome tool for employee onboarding"

5/5

What do you like best about ProProfs Knowledge Base Software?

ProProfs Knowledge Base is a unique tool designed keeping in mind both types of users - the ones who know how to code and the ones who are beginners or have zero knowledge of coding. My team and I fall in the second category, but despite that, we have had no difficulties while using the software. That, I would say, is something I loved about it. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Knowledge Base Software?

The integrations could be more powerful. This is the only area I feel I needed more value from the tool. Review collected by and hosted on G2.com.

What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?

Inducting new employees and familiarizing them with our company culture, values, policies, etc., used to be a headache before. And we used to have multiple training sessions every month, which was an even bigger problem, especially for our department heads. ProProfs has helped us take employee onboarding completely online, saving us a lot of time, money, and effort. Review collected by and hosted on G2.com.

ProProfs Knowledge Base Software Reviews & Product Details

ProProfs Knowledge Base Software is a powerful tool used to create a private and public knowledge base for employees and customers, respectively. It helps in reducing customer tickets, improving internal team collaboration, streamlining business processes, and improving customer service. By providing centralized access to information across multiple devices and browsers, ProProfs ensures that information-gathering gets simple and seamless for both employees and customers. The software supports 70+ languages that help in catering to an audience that’s spread across the globe. It is easy-to-use and offers various features right from editing content to branding and customizing it. Here are the main features:> Online text editor, Contextual help, Roles and permissions, Conditional content rules, Branding and customization, 600+ fonts & themes, Integrate with other tools, Collaborate anywhere and anytime,

Seller

ProProfs

Discussions

ProProfs Knowledge Base Software Community

Languages Supported

Danish, German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Polish, Spanish

Product Description

ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple devices and platforms.

Overview by

David Miller (Project Manager (Expert))

Pricing

Pricing provided by ProProfs Knowledge Base Software.

ESSENTIALS

$1,080.00

Per Year

PREMIUM

$1,440.00

Per Year

View More Pricing Information

Top-Rated Alternatives

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ProProfs Knowledge Base Software Media

ProProfs Knowledge Base Software Demo - Provide Multi-Device Support

Ensure 24/7 easy access across devices

ProProfs Knowledge Base Software Demo - Premium Integrations

Effortless Knowledge Base Integrations With Your Favorite Tools Enable chat support, web forms, search analytics & more for your site

ProProfs Knowledge Base Software Demo - Import files & documents easily

Easily import word docs, PDFs and more into your knowledge base with a single click. You can also add images and videos to make it interesting and engaging.

ProProfs Knowledge Base Software Demo - Analyze knowledge base performance

Know what’s being searched, what’s working and what’s not

ProProfs Knowledge Base Software Demo - Limit Access or Keep it Public Your Knowledge Base

Privacy settings to control who can access information

Brand it with your logo and color scheme to give a professional appearance to your knowledge base. Package your content beautifully.

G2 reviews are authentic and verified.

Here's how.

Dominik D.

Program Analyst/Developer

Enterprise (> 1000 emp.)

6/13/2024

"Great tool for creating interactive user manuals."

4/5

What do you like best about ProProfs Knowledge Base Software?

Friendly and straigthforward interface for creating structured, shared user manuals. Great live support. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Knowledge Base Software?

Lacks graphical elements for marking app screenshot elements. Review collected by and hosted on G2.com.

Verified User in Logistics and Supply Chain

Enterprise (> 1000 emp.)

3/27/2024

"Easy Publishing"

5/5

What do you like best about ProProfs Knowledge Base Software?

ProProfs replaces a legacy tool that requires content build and deployment before changes are visible to customers. I like ProProfs' straightforward approach to content creation, editing, and publishing. Content updates can be pushed immediately. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Knowledge Base Software?

ProProfs Knowledge Base could benefit from additional controls over notifications. Currently, only the account owner receives notifications about documents pending publishing. Ideally, this notification could be forwarded to various editors based on their subject matter expertise. Review collected by and hosted on G2.com.

Uttam Kumar S.

Mid-Market (51-1000 emp.)

8/21/2023

"Effortless Content Creation and Management"

5/5

What do you like best about ProProfs Knowledge Base Software?

ProProfs Knowledge Base lets me create and edit content using a simple and intuitive editor. I can also use templates, fonts, colors, logos, and more to customize the look and feel of my knowledge base. Another interesting aspect of the tool is its collaboration features that let my team members work together, initiate discussions through comments, and closely track every change happening in the knowledge base. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Knowledge Base Software?

As of now, I haven’t faced any noticeable drawbacks. However, I wish there were more customization options within the templates. Review collected by and hosted on G2.com.

Digital M.

Search Engine Optimization Manager

Small-Business (50 or fewer emp.)

4/24/2023

"Seamless Integrations With Ticketing Tools"

5/5

What do you like best about ProProfs Knowledge Base Software?

ProProfs Knowledge Base integrates beautifully with our ticketing system - Freshdesk. This integration helps us manage our tickets better, as every request raised by customers on the knowledge base, comes directly to our Freshdesk account. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Knowledge Base Software?

We just started using the tool, a couple of months back. For now, we are happy with the way it’s performing. Review collected by and hosted on G2.com.

What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?

ProProfs Knowledge Base has brought immense relief to our support team. Tickets have reduced thanks to the self-service platform we have built for customers. And the tickets that are raised are much easier to manage and resolve with the tool’s integration with our help desk system. Review collected by and hosted on G2.com.

Neha B.

Digital marketing - SEO Executive

Mid-Market (51-1000 emp.)

3/17/2022

"Easy creation of FAQs"

5/5

What do you like best about ProProfs Knowledge Base Software?

ProProfs Knowledge Base features a rich text editor that lets users write and edit content as one would with popular document creators like MS Word. The tool offers great features, single sourcing of content, and the ability to easily import Word docs, PDF files, PPTs, and Excel sheets for creating FAQs and more. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Knowledge Base Software?

We did not encounter any major cons as whatever queries we had were promptly resolved by the technical support team. Review collected by and hosted on G2.com.

Recommendations to others considering ProProfs Knowledge Base Software:

Remote team collaboration has definitely improved. Employee onboarding has gotten more streamlined than before. And most importantly, our remote teams’ efficiency is also improving. Review collected by and hosted on G2.com.

What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?

We started using the knowledge base tool to handle the increasing number of customer queries regarding our products. The sheer volume of the questions made it quite difficult for our team to address them all on time. Using ProProfs to create well-structured FAQs has been game-changing for us. Review collected by and hosted on G2.com.

Archi G.

SEO Associate

Small-Business (50 or fewer emp.)

8/25/2022

"Perfect for knowledge sharing & collaboration"

5/5

What do you like best about ProProfs Knowledge Base Software?

ProProfs offers an advanced text editor with rich formatting capabilities that makes documenting knowledge a breeze. There is also a wide variety of beautifully handcrafted templates to choose from. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Knowledge Base Software?

The tool helped us achieve our objectives of increasing document collaboration and knowledge sharing. So far, so good. Review collected by and hosted on G2.com.

Yehudit K.

Senior Technical Writer in the Customer Engagement Team

Small-Business (50 or fewer emp.)

12/27/2021

"Providing white label branding specific to each OEM in one knowledge base"

4.5/5

What do you like best about ProProfs Knowledge Base Software?

The ease of multibranding/white labeling our software for several different companies, all in a SINGLE knowledge base.

Ease of using tooltips,content snippets. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Knowledge Base Software?

I haven't found anything I "dislike" about the KB. Review collected by and hosted on G2.com.

What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?

Full-spectrum documentation-ProProfs offers more than the usual KB or white labeling. We also use ProProfs for our contextual help (tooltips, lightboxes, and popups).

Independence-ProProfs allows the technical writing department to update contextual help without having to rely on developers. This is a “win” for Development because they are not wasting time and personnel coding documentation into the build.

Scalable-No special infrastructure or builds, no additional personnel, no changed work processes – and we can scale to an unlimited number of OEMs. A new OEM can be added to KB in under an hour!!

Versatility-The KB can work with our cloud and our on-premises systems. Review collected by and hosted on G2.com.

Saurabh A.

SEO Expert

Small-Business (50 or fewer emp.)

3/31/2022

"Features that get the job done"

4.5/5

What do you like best about ProProfs Knowledge Base Software?

Some of the tool’s features that I cannot help but fall in love with everything I use them, are its best practice templates, customizations, robust reporting, and the sheer ease of use it provides. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Knowledge Base Software?

No complaints. We are happy and satisfied with this amazing software. Review collected by and hosted on G2.com.

Recommendations to others considering ProProfs Knowledge Base Software:

if you are looking for knowledge base software for your project then I would suggest go with proprofskb.com it is the best software in market at affordable price Review collected by and hosted on G2.com.

What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?

We are using ProProfs Knowledge Base for our HR team. As it is well known, the job of HR is challenging - hiring, inducting and then training employees. Not to forget the truckload of documentation that comes along. ProProfs is helping us get rid of these problems and many more. Review collected by and hosted on G2.com.

Vaishnavi K.

Search Engine Optimization Executive

Mid-Market (51-1000 emp.)

3/17/2022

"Love its Insightful Reports"

5/5

What do you like best about ProProfs Knowledge Base Software?

We love its AI-powered reporting system. It is so comprehensive and provides such rich insights into how effective and helpful customers find our knowledge base. And all the information is presented in beautiful charts and tables which further makes it easy for us to decode and analyze the data. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Knowledge Base Software?

Everything about the tool is praise-worthy. We are glad to have chosen it out of so many other options Review collected by and hosted on G2.com.

What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?

With ProProfs Knowledge Base, we get new insights each day. While earlier, we were completely unaware of what our customers are up to, what they like and what they don’t like, as far as our help center is concerned. But now we have a treasure full of information at our disposal. Review collected by and hosted on G2.com.

Sara A.

Outreach Analyst

Mid-Market (51-1000 emp.)

3/10/2022

"Employee Onboarding Has Become Simpler"

5/5

What do you like best about ProProfs Knowledge Base Software?

ProProfs Knowledge Base is a no-brainer. Despite having no coding knowledge, our team finds it extremely easy to use this tool. Its features are top class, each bringing unique value to the table. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Knowledge Base Software?

Although the current structure is good, we wanted the templates to be a little more comprehensive than what they are. Review collected by and hosted on G2.com.

What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?

With ProProfs Knowledge Base, we are trying to make employee onboarding less time-consuming and more impactful. For years, we have been spending a crazy amount of money in hiring and inducting new employees, which drastically impacted our budget. Not anymore as now we have this amazing tool at our disposal. Review collected by and hosted on G2.com.