
The multi-step survey wizard and the embeddable widgets are the standout for me. Building a branded feedback form took about fifteen minutes with no developer help, and the automatic sync of Google and Facebook reviews means I'm no longer copy-pasting testimonials by hand. The carousel widget loads fast enough that it didn't hurt our page speed scores, and the abandoned-submission recovery has quietly rescued a good number of half-finished reviews we would have lost. Review collected by and hosted on G2.com.
The main gap for us is that there's no video testimonial recording option yet - we'd love to let customers record a short clip instead of only writing text, since video converts better on landing pages. I raised it with their support team and they were genuinely helpful, confirmed it's on the roadmap, and said the option should be added soon. That responsiveness took a lot of the sting out of the limitation, but until it ships we still have to collect video testimonials through a separate tool. Review collected by and hosted on G2.com.