TC

Tracy C.

Mid-Market (51-1000 emp.)

10/7/2020

"I love the app and the new features."

4.5/5

What do you like best about TrueContext?

Ease of building forms and the immediate gratification when changes are made.

The chat feature with the bot is helpful. But best of all, the team is very responsive and demonstrated great follow through skills. Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

I wish the windows app would allow the user to sort forms in the Inbox in chronological order.

In the data and analytics, form submission section, I would like the ability to search by Reference #.

I would like basic training on handlebars so I can create my own custom outputs.

I would also like the ability to duplicate a formspace, instead of coping forms to the new formspace and recreating the destinations.

Attachments (not photos) do not map over to a dispatched form. this is terrible! Review collected by and hosted on G2.com.

Recommendations to others considering TrueContext:

Don't overthink the forms, just get it out to the users. Review collected by and hosted on G2.com.

What problems is TrueContext solving and how is that benefiting you?

The data sources ensure general information is gathered accurately from the field, such as serial numbers, part numbers, material descriptions, catalog numbers, contract information, labor rates, etc. This is a huge time saver for the Backoffice staff. Instead of having to validate serial numbers, part numbers, material descriptions, catalog numbers, contract information, labor rates, they can focus on the troubleshooting and repairs performed. Review collected by and hosted on G2.com.

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Response from Natalie V. of TrueContext

[Editedit](https://www.g2.com/survey_responses/truecontext-review-4414931/official_response/edit)

Thank you for your review, Tracy! Great to hear your overall experience with ProntoForms has been helpful for your business.

I did pass on your wish list over - this is always valuable for our product team to hear. Feature requests have been logged on your behalf.

Quick tip from our team on searching by reference #s, if you include the reference # in the submission name, you'll be able to sort by reference # in the data and analytics tab. Hoping this helps in the meantime.

For some basic training on handlebars, we do have support articles available. Our support team is also available if you ever have a specific question. I would recommend this article as a start: https://support.prontoforms.com/hc/en-us/sections/360000065186-Custom-Document-Editor-PDF-Word-and-HTML-Documents-using-Handlebars

And as for attachments not mapping over to a dispatched form, this one sounds like a bug. I'd recommend opening a support ticket by sending a quick note to support@prontoforms.com.

All the best,

Natalie @ ProntoForms

[See how TrueContext improved](https://support.prontoforms.com/hc/en-us/sections/360000065186-Custom-Document-Editor-PDF-Word-and-HTML-Documents-using-Handlebars)

Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign

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4.4 out of 5 · Verified reviews from real users

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