It's an excellent platform for customers to share feedback and vote for best ideas so that companies can implement these ideas for better customer experience. It shows the road map to execute excellent ideas in a exact way that customer wants. Review collected by and hosted on G2.com.

Competitors may come to gather ideas from customer feedback and implement those in wrong way. There must be private chat so that company can discuss personally about the ideas. There should be rewards given for each upvote so that people show more interest to provide excellent ideas. Review collected by and hosted on G2.com.