![Trond-Daniel K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trond-Daniel K.") TK Trond-Daniel K. Product Manager Small-Business (50 or fewer emp.) 6/10/2026 "Product Fruits Delivers: Intuitive UX, Rock-Solid Reliability, and a Game-Changing Elvin AI" 5/5 What do you like best about Product Fruits? Product Fruits is a solid tool that helps us in several parts of our platform. We've been using it since September of 2024, starting with onboarding, checklist, tooltips and announcements. Over time we migrated our entire knowledge base fra Document360 into Product Fruits. Even though the knowledge base feature wasn't as powerful as Document360 it was well worth it since it greatly improves Elvin and all the other AI features. Notes on UI and UX: The admin and editor is visual and intuitive. The tool is feature-rich in a way that feel deliberate and cohesive, not bloated. Lately they've been updating feature after feature making things easier to use and look nicer. Performance is top notch! Zero downtime and a microscopic amount of bugs in the time we've used it. Integrations We've integrated our own platform to Product Fruits, allowing us to pass over user properties which can further be used to build segments. On top of that we've integrated PF into both Slack and HubSpot. Especially the Slack integration is great as it can post survey responses directly to a channel. Pricing! The pricing, to me, is good since you get a ton of features. To get the most our of the plans you should really plan out how to use everything within Product Fruits, from the simpler tool to AI conversations and AI translations. Those are huge time savers. World class support! Product Fruits has one of the best support experiences I've ever come across. Quick replies from personell full of knowledge. AI features: Elvin is a game changer for us. Currently about 50% of our support chats are being resolved by Elvin - this really shows the benefit of the knowledge base. In addition to Elvin there's also AI tools for creating flows, translating texts, creating surveys and insights and creating snippets. We had tried other AI chats earlier but nothing have come close to the answers Elvin are able to give out. If I gonna point out a few minuses it would be that the statistics could be better, especially regarding custom events for tracking user behaviour. Also the knowledge base could use 1-2 more levels within the category structure as well as a better API for reading and updating existing articles. There are workarounds, so it hasn't blocked us, and given the pace they're moving it probably won't stay that way for long. Easy recommendation for any SaaS team that wants to guide users, handle support, and communicate changes without stitching together five different tools. Review collected by and hosted on G2.com. What do you dislike about Product Fruits? To me there is nothing to dislike. There's a few areas for improvements like statistics, API (or maybe MCP) and the knowledge base. But at the rate they're moving I bet we'll see improvements soon. Review collected by and hosted on G2.com. What problems is Product Fruits solving and how is that benefiting you? Before discovering Product Fruits we had needed to use several tool in order to keep our users informed and up to date. Those tools rarely communicated with each other. Now with Product Fruits we have everything in one place, features cross-communicate and we're able to share announcements, knowledge and guides from one place. We have never had this good an information flow between development, the organisation and the end users. Review collected by and hosted on G2.com. Show More Response from Dan Musialek of Product Fruits [Editedit](https://www.g2.com/survey_responses/product-fruits-review-12945281/official_response/edit) We're delighted to hear that Product Fruits has been instrumental in streamlining your knowledge base and AI features. Your feedback on statistics, API, and knowledge base structure is valuable, and we'll work on enhancing these aspects to provide an even better experience. Rating Updated (6/12/2026) Current UserValidated ReviewerSource: Organic See what 243 reviewers think of Product Fruits 4.7 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/product-fruits/reviews)