# ProcessMaker Reviews **Vendor:** ProcessMaker **Category:** [Business Process Management Software](https://www.g2.com/categories/business-process-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 305 ## About ProcessMaker ProcessMaker is a Process Orchestration and Automation platform built to take you beyond basic workflow tools. It connects people, systems, and AI, so you can orchestrate end-to-end work reliably—and run it at scale. ProcessMaker combines agentic AI, deep process intelligence, and intuitive process modelers in one platform. Founded in 2000, ProcessMaker is trusted globally to manage real operational complexity with the governance and flexibility enterprises require. With intuitive drag-and-drop modelers, teams can design, run, and optimize workflows fast. Business users can contribute without heavy training, while IT can extend, integrate, and standardize across the organization. ProcessMaker supports everything from simple approvals to mission-critical operations, works for SMEs and enterprises, and integrates with virtually any tech stack—so you can modernize without ripping and replacing what you already have. ## ProcessMaker Pros & Cons **What users like:** - Users find ProcessMaker's **simple interface** ensures easy workflow creation and management, enhancing accessibility for everyone. (7 reviews) - Users appreciate the **automation capabilities** of ProcessMaker, enabling seamless business process management without extensive coding knowledge. (3 reviews) - Users find the **efficiency** of ProcessMaker impressive, thanks to its simple interface and enterprise scalability. (3 reviews) - Users appreciate the **flexibility and ease of use** in ProcessMaker for building automated business processes. (3 reviews) - Users value the **accessible developer support** and effective training, making integration into their system seamless. (2 reviews) - Ease of Learning (2 reviews) - Ease of Work (2 reviews) - Easy Integrations (2 reviews) - Integrations (2 reviews) - Process Simplification (2 reviews) **What users dislike:** - Users report **functionality limitations** in ProcessMaker, such as inability to input signatures and change assignment rules easily. (3 reviews) - Users express frustration over the **missing features** in ProcessMaker, limiting essential functionalities like signature input and assignment changes. (3 reviews) - Users are frustrated with the **hidden bugs** that disrupt workflows and indicate issues with the app itself. (2 reviews) - Users experience **limited features** , struggling with basic tasks and difficulty in changing assignment rules seamlessly. (2 reviews) - Users report **performance issues** due to hidden bugs affecting workflow efficiency and overall app functionality. (2 reviews) - Users face **access issues** due to extensive training needs, slow support response, and browser speed inconsistencies. (1 reviews) - App Issues (1 reviews) - Cost Issues (1 reviews) - Difficult Learning (1 reviews) - Expensive (1 reviews) ## ProcessMaker Reviews ### 1. Efficient workflow automation tool **Rating:** 4.0/5.0 stars **Reviewed by:** Izuchukwu M. | System Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about ProcessMaker?** I like the simple interface ProcessMaker has that enables for easy creating, managing and using of workflows. ALmost anyone can learn to use the application in no time. ALso i have observed that out of the many apps out there, ProcessMaker is one of the few that can handle enterprise scale usage while still easy for the general use. **What do you dislike about ProcessMaker?** I disliked the hidden bugs that can through workflows off and this are not process errors but something off with the app itself. **What problems is ProcessMaker solving and how is that benefiting you?** ProcessMaker has solved the problem of inefficient manual workflows and process bottlenecks in our organization. By automating repetitive tasks and streamlining the approval processes, it has significantly improved operational efficiency. One of the fun things i observed is that now, most departments now request for their own customized workflows that suits their daily usage. THis has made approvals and daily workflow easy to achieve. **Official Response from Shirley Perez:** > We're thrilled to hear that ProcessMaker has helped your organization automate workflows and improve operational efficiency. We understand the importance of reliable and bug-free software, and we are actively working to enhance the stability and performance of our application to provide a seamless experience for our users. ### 2. ProcessMaker is an excellent business process automation software. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2024 **What do you like best about ProcessMaker?** ProcessMaker is constantly being upgraded from time to time, incorporating artificial intelligence in it makes it easy for users with little or no coding skill to build business process automation. With the write knowledge and skill in ProcessMaker, designers can customize and build complex business automation processes. **What do you dislike about ProcessMaker?** Every feature I have seen in ProcessMaker is helpful depending on what one wants to achieve, some features may be used more often than others depending on what the user wants. ProcessMaker platform is a bit expensive especially for small and medium sized organisation in Africa. There are businesses that would have loved to use ProcessMaker but cannot afford it. **What problems is ProcessMaker solving and how is that benefiting you?** ProcessMaker makes our business processes easy. Users can raise requests from anywhere they are and receive approval to carry an action without stepping out of there homes. It helps us to keep proper records of events which users can reffer to at any time. It has blocked a lot of leakages that may give room for improper behaviour by some users. It has saved us a lot of money that would have been spent in printing materials because information are stored in soft copy and are properly documented for future reference. **Official Response from Shirley Perez:** > We're glad to hear that you find ProcessMaker's constant upgrades and incorporation of artificial intelligence helpful for users with little coding skills. Our goal is to make business process automation accessible to all users. ### 3. A GOOD PROCESS FLOW PLATFORM **Rating:** 4.5/5.0 stars **Reviewed by:** peter a. | Service Catalog, Asset and Configuration Analyst, Knowledge Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 02, 2025 **What do you like best about ProcessMaker?** ProcessMaker is flexible to use. The platform has capability to do a test run to be sure of the process you are building. You can run as many processes as you want to build and run. **What do you dislike about ProcessMaker?** It is unable to integrate with Adobe Sign **What problems is ProcessMaker solving and how is that benefiting you?** We have used ProcessMaker to build a document management system, to mange our organizations policy and process document. This has saved as some cost. ProcessMaker has also been used to automate a lot of our transactional report, saving tellers the time in generating some reports. ### 4. ProcessMaker wants you to succeed. **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler S. | Assistant Director, Enterprise Applications, Enterprise (> 1000 emp.) **Reviewed Date:** May 04, 2021 **What do you like best about ProcessMaker?** The customer support and ease of use makes this a great platform! The scripting capability makes the product almost limitless. They are consistently pushing out new features and bug fixes and are flexible on when things are updated. We are pushing more and more processes out that are used on a daily basis. After a couple of years, our campus is now very familiar with the name ProcessMaker and the general consensus is that ProcessMaker is a fantastic tool and allows us to easily and quickly stand up simple processes. Complex processes take a considerable amount of time, but not due to limitations from ProcessMaker. Their new Intelligent Document Processing add-on is a promising feature that I'm looking forward to using more. **What do you dislike about ProcessMaker?** My only gripe with ProcessMaker right now is around branding. Nothing technical at all. I'd just like to be able to choose my Organization's colors for charts and graphs instead of the baked in "regular" colors. **Recommendations to others considering ProcessMaker:** The scripting ability of this platform can make it do just about anything that any other competitor can do. That part is a game-changer. This platform will also allow for us to empower our end users to create their own processes and then come to IT to get them hooked up to our ERP via scripting and API calls. This takes nearly half the work off of our plates! **What problems is ProcessMaker solving and how is that benefiting you?** Before ProcessMaker, we were a paper-heavy institution. We relied on paper forms transferred around campus (often as email attachment) to get things done that our ERP doesn't support out of the box. Now, we've transcribed those paper processes into ProcessMaker Requests. While most are still "manually" routed by choosing the approver on the form, it takes the guess work out of the process and provides transparency. Many processes we've been able to automatically route the request based on variables provided by the user. **Official Response from Jose Maldonado:** > Thanks for the great feedback -we're glad to hear you have creating value with ProcessMaker. You'll also be happy to hear we have enhanced our authentication support for better SCIM compatibility with Azure AD and other vendors. ### 5. Helps Create Efficiencies **Rating:** 4.0/5.0 stars **Reviewed by:** Jamie D. | Director Of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about ProcessMaker?** Having access to a developer is helpful, as well as the training provided when you want to do it yourself. It was also easy to integrate into our system. **What do you dislike about ProcessMaker?** There are some basic tasks that you would expect the program to be able to do that it cannot. **What problems is ProcessMaker solving and how is that benefiting you?** It's allowing us to eliminate manual work and allow us to focus on the important stuff that our customers care about. **Official Response from Shirley Perez:** > It's great to hear that ProcessMaker is helping you eliminate manual work and focus on what's important for your customers. We're committed to helping you create efficiencies in your processes. ### 6. Autmation of product warranty process **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2024 **What do you like best about ProcessMaker?** I am thoroughly impressed with the dedication and commitment of the Team. Their eagerness to deliver the best possible product for their customers is truly commendable. The team's "can do" approach and remarkable flexibility make working with them a pleasure. They consistently go above and beyond to meet and exceed expectations, ensuring a high level of satisfaction. The custom intergrations that Processmaker created with Husbpot and Bigcommerce, are stable and do the job. **What do you dislike about ProcessMaker?** One area where I believe there is room for improvement is in the design of their forms and screens. Our experience would have been even better if they had a frontend developer who focuses on the design aspects of the brand, as well as the screens and forms delivered by ProcessMaker. Enhancing this aspect would significantly elevate the product delivery and time spend from our side on layout adjustments **What problems is ProcessMaker solving and how is that benefiting you?** ProcessMaker is automating our complete product registration and warranty claim process. We receive a large amount of warranty claims each year, which requires significant resources to manage. The implementation by ProcessMaker will relieve this pressure significantly, streamlining our operations and improving efficiency. **Official Response from Jose Maldonado:** > We are delighted with your positive feedback towards our product and our team. I want to point out that we recognize the challenge with many of our screen design choices and we are working hard to offer much cleaner Form alternatives. I hope you will also be happy to know that with the recent introduction of Screen Templates, you can take the guesswork, tinkering and complexity from crafting great looking screens. Thank you, ### 7. Easy to navigate and available modules meets my organization's needs **Rating:** 5.0/5.0 stars **Reviewed by:** Eghosa O. | Head, Security and Privacy Governance, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about ProcessMaker?** Memo module where columns can be filled as your memo without needing to attach an document **What do you dislike about ProcessMaker?** Inability to input signatures when approving memo **What problems is ProcessMaker solving and how is that benefiting you?** Ability to seek for approval for multiple documents in a single approval process Ability to report incidents on the protal Ability to modify platform to suit organization's needs **Official Response from Shirley Perez:** > We appreciate your positive feedback about ProcessMaker's modules and their ability to meet your organization's needs. Your input about the memo module and the ability to input signatures is valuable to us as we strive to improve our platform. Thank you for sharing your experience. ### 8. My experience has been great thus far, woth a user friendly portal. **Rating:** 4.0/5.0 stars **Reviewed by:** Tlohang P. | Business Solutions Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about ProcessMaker?** The automation aspect and the ability to integrate it via APIs with other systems. **What do you dislike about ProcessMaker?** Creating processing requires extensive training on the platform and the turnaround times for suport are quite long **What problems is ProcessMaker solving and how is that benefiting you?** It is solving the issue of process automation **Official Response from Shirley Perez:** > We're glad to hear that you find our portal user-friendly and enjoy the automation aspect and API integration. ### 9. I use it in my contract management process and it is very useful. **Rating:** 5.0/5.0 stars **Reviewed by:** Paola Z. | Gerente de Ingeniería de Procesos, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2024 **What do you like best about ProcessMaker?** It is a tool that allows designing processes tailored to the needs of my organization for various departments. **What do you dislike about ProcessMaker?** It takes time to set up a new process, a certain level of technical knowledge is required but very little. **What problems is ProcessMaker solving and how is that benefiting you?** I use it to design various processes with internal forms to automate requests and requirements that otherwise I would not have control over and would have to acquire commercial applications. **Official Response from Shirley Perez:** > Thank you for sharing your experience with ProcessMaker. It's great to hear that our tool is providing value by allowing you to automate requests and requirements that would otherwise require commercial applications. We appreciate your feedback and are committed to making the configuration process as efficient as possible. ### 10. The ideal tool to automate processes **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel C. | Consultor externo de Tecnologías de la Información, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about ProcessMaker?** It is an ideal tool for automating processes without the need for an application development area. **What do you dislike about ProcessMaker?** It has a considerable cost; however, once you implement it, the investment is worth it. **What problems is ProcessMaker solving and how is that benefiting you?** In an organization that does not have an application development area or does not have the bandwidth to develop specific applications for the activities of the different departments, it is an ideal solution. **Official Response from Shirley Perez:** > It's great to hear that ProcessMaker is solving the challenge of automating processes in an organization without an application development area, and we're pleased that it's benefiting you. ## ProcessMaker Discussions - [Does this integrate with SAP B1?](https://www.g2.com/discussions/does-this-integrate-with-sap-b1) - 1 comment, 1 upvote - [what improvements do they have for the future](https://www.g2.com/discussions/what-improvements-do-they-have-for-the-future) - 1 comment, 1 upvote - [Why are using PM and no the other apps (Bizagi, Bonitasoft, etc)?](https://www.g2.com/discussions/why-are-using-pm-and-no-the-other-apps-bizagi-bonitasoft-etc) - 1 comment, 1 upvote - [Does process maker have an integration with Google Docs?](https://www.g2.com/discussions/15542-does-process-maker-have-an-integration-with-google-docs) - 2 comments, 1 upvote - [How can I do so that users can see the files that other users upload, but not all the files?](https://www.g2.com/discussions/14737-how-can-i-do-so-that-users-can-see-the-files-that-other-users-upload-but-not-all-the-files) - 1 comment, 1 upvote ## ProcessMaker Pricing - **Professional**: Contact Us - **Enterprise**: Contact Us - **Standard**: Contact Us [View full pricing details](https://www.g2.com/products/processmaker/pricing) ## ProcessMaker Features **Setup** - Activities - Flows - Dependencies - Notifications **Digital Workflows** - Logic and Conditions - No-Code Or Low-Code - Document Management **Development Tools** - Drag-and-drop Form Builder - API Builder - Integrations **Generative AI** - AI Text Generation - AI Text Summarization **Data Capture** - Multi-format Support - OCR Capabilities **Process Management** - Process Overview - Process Analysis - Real-Time Process Monitoring - Unstructured Processes - API Connection - Intelligence - Document Approval **Management** - Updates - Audit Trail - Integration **Forms** - Data Mapping - Templates - Mobile-Friendly Forms **Field Tools** - OCR - GPS & Time Stamps - Barcode and Signature Capture - Image and Video Capture - Offline Capability - Embedded Work Instructions **Data Extraction** - Entity Recognition - Text Classification **Customization** - Document Generation - Process Design - Process Repository - No-Code App Development - Low-Code App Development **Automation** - Workflow Automation - Workflow Mapping - Real-Time Updates - Robotic Process Automation **Back Office Tools** - Report Formatting - Roles and Permissions - Analytics Dashboards **Generative AI** - AI Text Generation **Data Validation** - Accuracy Checking **Collaboration** - Permissions for Sharing - Data Unification - Accessibility - Process Routing **Workflow Automation** - Batch Processing - Process Integration **Agentic AI - Digital Process Automation (DPA)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Workflow Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Document Management** - Search Functionality - Version Control **Agentic AI - Business Process Management** - Multi-step Planning - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Machine Learning** - Custom Model Training **Natural Language Processing** - Sentiment Analysis **Semantic Analysis** - Contextual Understanding **Data Integration** - API Support **Security** - Compliance Standards - Data Encryption **Process Development** - Process Routing ## Top ProcessMaker Alternatives - [Nintex](https://www.g2.com/products/nintex-nintex/reviews) - 4.3/5.0 (1,271 reviews) - [Kissflow](https://www.g2.com/products/kissflow/reviews) - 4.3/5.0 (560 reviews) - [Pega Platform](https://www.g2.com/products/pega-platform/reviews) - 4.2/5.0 (197 reviews)