G2

GAURAV K.

Junior customer experience

Mid-Market (51-1000 emp.)

10/24/2025

"Essential for Campaign Billing, But Support Needs Improvement"

5/5

What do you like best about Prisma?

Handling the billing of my current organization, Prisma or Mediaocean has been my go-to tool. A platform where we update all our Digital, Print or TV/Radio campaigns, their allotted budget along with the campaign's timeline. We actualize the campaigns spend data and also attach the invoice to the campaigns to reconcile it. All this data helps us manage our year long allotted budget and how much we have spent. This data can be accessed by all the team members who have access to the tool to save time. Review collected by and hosted on G2.com.

What do you dislike about Prisma?

The only thing to dislike with prisma is the customer support takes almost 24 hrs. to get a response. We need to quicker response and more customer-friendly support method. Review collected by and hosted on G2.com.

What problems is Prisma solving and how is that benefiting you?

Prisma has been saving us a lot of time. With the data consolidated at a single place it is to manage and report. Also, the with Prisma, it has been easy for to reconcile the invoice and send it to the finance team to clear it for each month. This helps us clear the invoices correctly and smoothly. Review collected by and hosted on G2.com.