![Verified User in Pharmaceuticals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Pharmaceuticals")
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Verified User in Pharmaceuticals

Small-Business (50 or fewer emp.)

5/22/2018

"Always helpful and patient "

5/5

What do you like best about PrimeRx?

We love how they are quick to answer and meet our needs.I love how they always find new ways of improving their system to make is easy for us to get the best service we need. They also have SMS reminder for patient to do refills or if we can do automatic refills. They just so many features to utilize for our business. Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

MMS always came through for us , I have no complaints! They have very helpful tools online and even on the program. So with any issues I have, I always turn to the manual. They also provide us ways of keeping our records very organized. We can also keep track of our inventory, which gives us the correct NDCs. They are amazing! Although, at times the billing becomes a little difficult but as soon as we call MMS or the insurance company we're able to figure it out together. Review collected by and hosted on G2.com.

What problems is PrimeRx solving and how is that benefiting you?

They were very helpful customizing the system for us. They make it very easy for us to organize our records of patients and keep track of how often the refills are being done.We always get a ticket number for our calls, so just in case we have to call back, whomever is helping knows what we're talking about. Helps us as a pharmacist be quick and sufficient! One thing I would recommend is to have a online chat just in case of emergencies because sometimes patients get impatient and do not want to wait when it comes to billing. Review collected by and hosted on G2.com.

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Response from Michele Daniels of PrimeRx

[Editedit](https://www.g2.com/survey_responses/primerx-review-718732/official_response/edit)

Thank you for the 5-star review. We appreciate you being a loyal customer and helping to share the PrimeRx experience with everyone. We work hard to make sure every client receives personal attention, quick responses and, maximum impact on productivity, of course, the best possible pharmacy management system!

For your billing questions: Call us customer during business hours and ask for customer support. To reach us during non-business hours, please call our toll-free number, (866) 495-3999, and leave a message in our after-hours mailbox. Our on-call technician will return your call within the hour. Or visit our contact us page at https://www.micromerchantsystems.com/contact-us and submit a form. An online chat will be available soon. We’re here for you anytime.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

See what 61 reviewers think of PrimeRx

4.1 out of 5 · Verified reviews from real users

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