--- title: PrimePay Reviews meta_title: 'PrimePay Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 97 reviews by the users' company size, role or industry to find out how PrimePay works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 97 scale: '5' date_modified: '2026-07-13' parent_category: name: HR url: https://www.g2.com/categories/hr --- # PrimePay Reviews **Vendor:** PrimePay **Category:** [Payroll Software](https://www.g2.com/categories/payroll) **Average Rating:** 4.2/5.0 **Total Reviews:** 97 ## About PrimePay PrimePay makes HCM simple. For over 38 years, we’ve combined unwavering service with a unified payroll platform that streamlines time tracking, payroll and tax filing, and compliance. The result? Employees get paid accurately and on time, while businesses save hours, reduce compliance worries, and gain efficiency with personalized support. What sets PrimePay apart? • Unlimited Payroll Runs: Process Payroll as often as needed at no extra cost. • Chat or Phone Support: Get quick answers from our team through real-time chat or US-based phone service. • Free 2-Day Direct Deposit: Pay employees quickly with no extra cost for fast processing. • Single or Multi-State Tax Filing: Handle all payroll tax filings for one or multiple states with ease and compliance. • Reports & Pay Stubs: Access detailed payroll reports and digital pay stubs anytime. To learn more, visit primepay.com ## PrimePay Pros & Cons **What users like:** - Users commend PrimePay's **professional and reliable customer support** , appreciating the promptness in answering queries and providing assistance. (26 reviews) - Users appreciate the **ease of use** of PrimePay, highlighting its smooth integration and user-friendly features. (25 reviews) - Users value the **responsive and caring support** from PrimePay, enhancing their payroll experience and efficiency. (23 reviews) - Users appreciate the **full-service payroll functionality** of PrimePay, simplifying tax payments and reporting for businesses. (20 reviews) - Users value the **immediate and professional response time** of PrimePay, ensuring reliable support for their needs. (10 reviews) - Users highlight the **fast response of payroll specialists** as a significant advantage of PrimePay's service. (9 reviews) - Users value the **efficient payroll management** of PrimePay, enhancing HR operations and employee satisfaction significantly. (8 reviews) - Simple (7 reviews) - User Interface (7 reviews) - Automation (6 reviews) **What users dislike:** - Users frequently express frustrations with **poor customer support** , citing long wait times and unreturned calls as major issues. (17 reviews) - Users report frustrating **missing features** in PrimePay, including limited payroll options and inadequate customer support. (7 reviews) - Users find **complex reporting** systems time-consuming and frustrating, hindering efficiency and causing delays in accounting processes. (5 reviews) - Users report **poor support services** , citing long response times and unresolved issues leading to frustration and additional costs. (5 reviews) - Users express frustration over **tax issues** with PrimePay, marking inefficiencies in withholding and poor customer service. (5 reviews) - Users express frustration over the **lack of control and poor customer service** with PrimePay's employee management features. (4 reviews) - Invoicing Issues (4 reviews) - Users express frustration with **limited features** in PrimePay, leading to cumbersome payroll and oversight issues. (4 reviews) - Users highlight **payment issues** with PrimePay, citing high fees, poor customer service, and problematic payroll withholding. (4 reviews) - High Fees (3 reviews) ## PrimePay Reviews ### 1. Makes Employee Departures Compliance Easy and Stress-Free **Rating:** 5.0/5.0 stars **Reviewed by:** Irma Y. | Director of Human Resources, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about PrimePay?** Not having to remember or guess what proper compliance is needed when an employee departs from your business. **What do you dislike about PrimePay?** The downside is only in the beginning of using their services. Once you are familiar with how the site works, things are a breeze. **What problems is PrimePay solving and how is that benefiting you?** Giving me the benefit of having a personal assistant that you know is going to get what is need right the first time. **Official Response from Zack Griffin:** > Hi Irma, thanks so much for your positive review! We are happy to hear that PrimePay has made your employee departures stress-free. We appreciate you taking the time to fill out this response and thank you for being a PrimePay customer! ### 2. Effortless Payroll Management with User-Friendly Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Karolina B. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2026 **What do you like best about PrimePay?** I like PrimePay's interface; it is quite easy to use. I also appreciate that it calculates payroll by itself, which helps me pay the employees. Generally, their support is helpful and nice. **What do you dislike about PrimePay?** I wish there was a way to run two separate payrolls. Sometimes the payroll codes need to be added. I don't like the fact that only two-day processing payroll is free. I also wish there was a direct connection between PrimePay and Netsuite so we could automate posting JEs. **What problems is PrimePay solving and how is that benefiting you?** I find PrimePay easy to use. It automatically calculates payroll, helping me pay employees smoothly. **Official Response from Zack Griffin:** > Hi Karolina, thanks so much for leaving your feedback about PrimePay. We are happy to hear that you have found PrimePay's interface to be easy to use and appreciate your comments around needing a direct connection between PrimePay and NetSuite. This feedback helps us grow as an organization. Thanks for being a PrimePay customer! ### 3. User-Friendly Payroll with Knowledgeable, Professional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Machinery | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about PrimePay?** It is user friendly, and the technicians are always professional and knowledgeable when I need assistance. I can easily break down pay by regular hours, overtime hours, PTO, sick pay, commission, holidays, etc. It is also easy to add deductions and employees. **What do you dislike about PrimePay?** There really is not anything I dislike. We are a very small company, so the features we use are perfect for us. **What problems is PrimePay solving and how is that benefiting you?** We have always used PrimePay while I have been employed, but I cannot imagine calculating any portion of payroll, especially payroll taxes, without PrimePay. **Official Response from Zack Griffin:** > Thank you for providing feedback! We are glad to hear that you have found PrimePay to be "User-Friendly Payroll with Knowledgeable, Professional Support". This is exactly the type of service we strive to provide, thanks for being a loyal PrimePay customer! ### 4. Reliable Support with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Carol S. **Reviewed Date:** February 12, 2026 **What do you like best about PrimePay?** I really appreciate how someone always answers the phone and gets the answers I need, showing PrimePay's customer support is both professional and reliable. The initial setup was super easy, and they always come through for me. I can't think of anything to complain about, which is great. **What do you dislike about PrimePay?** Nothing **What problems is PrimePay solving and how is that benefiting you?** I use PrimePay for payroll and FSA benefits. They solve payroll problems and their phone support is professional and reliable, always helping me get the answers I need. **Official Response from Zack Griffin:** > Carol, thank you for the review! We’re so glad to hear your experience with our customer service team has been professional and reliable. We appreciate you taking the time to share your experience and thank you for being a PrimePay customer. ### 5. Simple to Use with Prompt, Reliable Support **Rating:** 5.0/5.0 stars **Reviewed by:** Mike L. | President, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about PrimePay?** It’s simple to use, and the support is very prompt whenever I need it. **What do you dislike about PrimePay?** Make it simpler for the user to create and use their own reports **What problems is PrimePay solving and how is that benefiting you?** Filing our tax returns. **Official Response from Zack Griffin:** > Thank you for your review, Mike. We appreciate you taking the time to fill out this review and are glad to hear that you have found PrimePay to be "simple to use". Thank you for being a PrimePay customer! ### 6. They Provide the Services I Need, But need to work on speed of response to issues via email. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2026 **What do you like best about PrimePay?** They provide the HRA testing and HR services I need. **What do you dislike about PrimePay?** Recently they have not been responsive to issue via email. For our 2025 HRA testing it took over three weeks for them to confirm that our testing failed, but that there is an exception we use every year that permits our plan to pass the testing. Currently I have a billing problem with being charged for services I did not need for the HRA testing and after a week no one has even confirmed receipt of my email about the problem. **What problems is PrimePay solving and how is that benefiting you?** They provide the HRA testing and HR services I need. **Official Response from Zack Griffin:** > Thank you for sharing your experience! We’re happy to hear that our team has been able to provide the HRA testing and HR services that you need. We are sorry that you have experienced response issues over email, but we do appreciate you taking the time to leave your feedback as it helps us continue to improve. Thank you for being a PrimePay customer! ### 7. Competitive Pricing That Stands Out Among COBRA Administrators **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2026 **What do you like best about PrimePay?** The pricing is competitive when compared to other cobra administrators. **What do you dislike about PrimePay?** The support has gone downhill in the last two years. There are seldom issues but when there are it can take weeks to resolve. **What problems is PrimePay solving and how is that benefiting you?** Cobra administration **Official Response from Zack Griffin:** > Thank you so much for taking the time to review PrimePay! We are glad to hear that you have enjoyed our competitive COBRA pricing. We take your feedback about our support seriously and use this information to fine tune our processes. Thanks for being a loyal PrimePay customer! ### 8. My experience with Gretchen Berger was above and beyond exptectation. **Rating:** 5.0/5.0 stars **Reviewed by:** Laura K. | Office manager- Manager of Operations., Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2025 **What do you like best about PrimePay?** PrimePay is extremely easy to use. From the minute I learned about PrimePay from Gretchen Berger, I knew I was in great hands. The cost of the sowftware blew away the competition. I would highly recommend PrimePay to other companies. **What do you dislike about PrimePay?** Absolutely nonthing. Everything is wonderful. **What problems is PrimePay solving and how is that benefiting you?** Time management and efficiency. PrimePay does all the calculations and runs a very smooth payroll process. It is benefiting me, by helping me to run payroll and save money in the process. ### 9. Smooth setup, helpful support, overall solid experience **Rating:** 4.5/5.0 stars **Reviewed by:** Jeremiah S. | CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2025 **What do you like best about PrimePay?** The implementation process went smoothly thanks to Cara & Andrew — she was awesome to work with, very responsive, and made sure things got done right. Overall the system has been easy to use, and support has been solid whenever we’ve needed help. **What do you dislike about PrimePay?** A few small issues popped up after implementation, but nothing major. Most things have been resolved quickly and haven’t impacted our overall use of the platform. **What problems is PrimePay solving and how is that benefiting you?** PrimePay helps us manage payroll and time & attendance accurately across multiple locations. It saves time by streamlining calculations, tax filings, and employee tracking that would otherwise take hours of manual work. Having everything integrated makes payroll runs smoother and cuts down on errors. ### 10. User-Friendly Reporting, but Help Ticket Turnaround Needs Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Susan F. | Payroll Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about PrimePay?** I like the reporting the best about Sync HR. Very user friendly **What do you dislike about PrimePay?** Turnaround time with help tickets that we submit **What problems is PrimePay solving and how is that benefiting you?** Helping me be better at processing payroll **Official Response from Zack Griffin:** > Susan, thanks for your review. We are glad to hear that the Sync HR reporting has been "very user friendly" and appreciate the feedback about turnaround time with help tickets. Your suggestions are helpful as we continue to improve, thanks for taking the time to leave a response! ## PrimePay Discussions - [Is PrimePay a good company?](https://www.g2.com/discussions/is-primepay-a-good-company) - 1 comment - [View PrimePay pricing details and edition comparison](https://www.g2.com/products/primepay/reviews/primepay-review-8942738?section=pricing&secure%5Bexpires_at%5D=2026-07-15+20%3A23%3A10+-0500&secure%5Bsession_id%5D=59b5d5dc-e0fa-4d34-a683-0adb59d9e930&secure%5Btoken%5D=81852e8a5796788aa9df062f5addb070015072f6de3fba49fcb9ecfc52dbf39b&format=llm_user) ## PrimePay Integrations - [Bridge](https://www.g2.com/products/stripe-bridge/reviews) - [Employee Navigator](https://www.g2.com/products/employee-navigator/reviews) - [Empower](https://www.g2.com/products/empower-erp-empower/reviews) - [Engagedly](https://www.g2.com/products/engagedly/reviews) - [Equifax API Developer Portal](https://www.g2.com/products/equifax-api-developer-portal/reviews) - [Human Interest](https://www.g2.com/products/human-interest/reviews) - [MuleSoft Anypoint Platform](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Paylocity](https://www.g2.com/products/paylocity/reviews) - [PlanSource](https://www.g2.com/products/plansource/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - [Tray](https://www.g2.com/products/https-www-tray-com-br-tray/reviews) - [Workato](https://www.g2.com/products/workato/reviews) ## PrimePay Features **Core HR** - Organization Management - Time, Attendance, and PTO - Salary Structures - Compliance - Benefits Administration **Employee Self Service** - Web Portal - Benefits Manager - Mobile **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance **Automation** - Process Automation **Performance reviews** - 360 Reviews - Customizable Forms - Review Status Tracking **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Course Authoring** - Course Builder - Role-Based Templates - Assessments & Quizzes - Instructor-Led Training **Logistics** - Dashboards & Reporting - Data Collection - Lanuguage Options **Goals** - Goal-Setting - Company Goals And OKRs **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Integrations / APIs - Internationalization - Mobility **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Course Delivery** - Learning Paths - Communication & Notifications - Assignment Scheduling **Management** - Schedule Creation Tools - Schedule Management - Employee Leave Management - User Access - User Role Access - Employee Information - Employee Information Automation **Feedback** - Continuous Feedback - Requesting Feedback - 1-On-1 Meetings - Public Praise **Integration** - API / Integration - Time Tracking Integration **Course Management** - Gamification - Varied User Types - Certifications - Industry Compliance **Monitoring** - Regulations Enforcement - Compliance Monitoring **Data** - Dashboards And Reports - Historical Data **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **LMS Marketplace** - E-Commerce - Course Marketplace - Subscriptions **Agentic AI - Performance Management** - Multi-step Planning - Natural Language Interaction **Interface** - White Labeling - Multilingual **Training & eLearning** - Assessments and Practice - Content Delivery and Tracking - Content Creation - Customer Training - Manager Portals - Content Storage and Management - Content Libraries **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image **Agentic AI - Corporate Learning Management Systems ** - Adaptive Learning - Natural Language Interaction ## Top PrimePay Alternatives - [Paylocity](https://www.g2.com/products/paylocity/reviews) - 4.4/5.0 (5,995 reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (11,558 reviews) - [Paycor](https://www.g2.com/products/paycor/reviews) - 3.9/5.0 (1,266 reviews)