![Jo L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jo L.")
JL

Jo L.

Owner

Mid-Market (51-1000 emp.)

2/13/2018

"Great analytics for text data"

5/5

What do you like best about PrediCX?

My client is able to use so much more of their data as they just didn't have enough resources to analyse all of their text Voice of Customer data. It automatically transforms the text data into structured form so their data scientists are saving so much time not having to do this themselves. Review collected by and hosted on G2.com.

What do you dislike about PrediCX?

Maybe some of the visuals could be better but they are improving. Review collected by and hosted on G2.com.

What problems is PrediCX solving and how is that benefiting you?

Identifying resolutions in complaints quicker, using more contact center data, analyzing survey responses faster, finding out what customers are actually saying online as it happens.

We were going to recruit a further data scientist but have been able to out that on hold for now. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

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4.7 out of 5 · Verified reviews from real users

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