FR Fabrice R. Contracts & Data Protection Specialist Small-Business (50 or fewer emp.) 11/10/2022 "An amazing customer service for a platform that is continuously improving and innovating" 5/5 What do you like best about Precisely? About the platform: great features, intuitive user experience, we gain a lot of time and avoid errors at the sales proposals generation stage, smooth internal collaboration between our three users About the customer service: a dedicated person in our native language that is very competent and extremely responsive, consistently exceeding our expectations The platform is continuously improving and there is a good communication about the changes Review collected by and hosted on G2.com. What do you dislike about Precisely? Negotiation stage : - Attachment file: most of the time, our customers do not find our T&Cs file that is attached as a pdf (so that it is not modifiable) to our services agreement. We have to explain to them how to find the file or send it by email. What would be amazingly great: make it more visible. - Redlines: most customers are reluctant to use the redlines/comments features inside Precisely. They download the file in Word format and we have to do it the old way (OK this is our fault we can technically prevent them from doing so if I am correct). When we do it inside the tool, it is less smooth than in Word (the tool creates a bubble for each single change which is messy, and the customer cannot see what we have rejected). Signature stage : - We do not like Hellosign (now Dropbox sign) for 3 reasons : 1) we cannot insert signatures blocks (there is only a page summarizing the signatures at the end of the doc), 2) when we use the delegation feature it is messy, 3) the customers are reluctant to use it because they cannot download the file to check it before signing. That is the reason why we are moving to Adobe Sign (in course of integration by the Precisely team) Review collected by and hosted on G2.com. What problems is Precisely solving and how is that benefiting you? Automation of the sales proposal generation. Before Precisely, only our Managing Director was drafting the proposals, and the templates to use for this were not really defined. This was time consuming, prone to errors and non-collaborative. With Precisely: a team member can now also draft sales proposals with a smooth collaboration/review process with our Managing Director, errors are avoided and time is saved. Review collected by and hosted on G2.com. Show More Response from Ely Bakouche of Precisely [Editedit](https://www.g2.com/survey_responses/precisely-review-7342642/official_response/edit) Thank you so much for such a generous review, Fabrice! So glad to hear that Mahé was able to help you find a better fit for eSigning. We're excited to see how this will improve your processes further! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller See what 22 reviewers think of Precisely 4.2 out of 5 · Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/precisely-precisely/reviews)