G2

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

3/19/2026

"Best way to manage and scale LLM apps without losing control"

4.5/5

What do you like best about Portkey?

We started using Portkey when our AI usage began getting messy across multiple models and providers. What stood out immediately was how it brings everything into one place without adding complexity.

The biggest win for us has been visibility. You can actually see what’s happening with every request — cost, latency, failures — which makes debugging and optimization way faster. The observability layer alone is worth it, especially when you’re running multiple use cases in production. Review collected by and hosted on G2.com.

What do you dislike about Portkey?

The product is evolving quickly, which is great, but it also means some advanced analytics and customization options are still catching up. The UI can improve in a few areas. Review collected by and hosted on G2.com.

What problems is Portkey solving and how is that benefiting you?

Another thing I really like is how easy it is to switch between models or add fallbacks without rewriting core logic. The unified API and routing save a lot of engineering time, and it removes the usual vendor lock-in headache.

Prompt management and guardrails are also well thought out. It’s not just a gateway — it actually helps you run AI systems more reliably with things like caching, retries, and policy controls built in.

Setup is straightforward, and the documentation is clear enough that you can get something running quickly. Review collected by and hosted on G2.com.