I liked my initial interactions with Niklas Skag and the fact that they gave us a short trial to evaluate Planhat Review collected by and hosted on G2.com.

The software really didn't work - we stopped using it within weeks of getting into contract. But, since we had an annual contract, I decided to continue paying. It was afterall, our mistake for signing up for them after evaluation and getting into an annual contract.

They renewed our account without notice and when I reached out to them, refused to cancel our subscription and claimed that we would continue to get billed for another 10 months. This is with me telling them that I was probably not going to use their software and hadn't used it in many months. Now, we're paying for two different customer success software providers, and one we're not even using - PlanHat.

This has lead to $12,000 wasted for us. Review collected by and hosted on G2.com.