![Lonnie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lonnie M.") LM Lonnie M. CEO and Co-Founder Mid-Market (51-1000 emp.) 8/21/2023 More Options - "Customer service incompetence and Google Sign-in cache issues" 0/5 What do you like best about Pictory AI? The voice rendering is ok, but there is a lot of editing involved to generate anything remotely tangible and add value to the business. Review collected by and hosted on G2.com. What do you dislike about Pictory AI? Customer Service rep is an A-Hole - not get US culture and its idioms and vernacular variations. Instead of diffusing the situation by solving the issue, they go on the defensive, and that is an obvious sign of poor training of the outsourced provider that Pictory is using. Shame on Pictory and its seed round investors for not keeping an eye on a delicate matter that can affect user onboarding due to negligent customer support. If you (Pitcotory) charge over 23 USD per month, there better be support to authenticate the browser cache issue when using the Google Sign-in feature, especially when multiple accounts can be used. Instead of deflecting and absconding from the user issue, the company and its outsourced Customer support take a stance of absolute and sheer ignorance. That is an F'n A-hole thing to do, especially in this day when there's a ton of competition that is eating Pictory's lunch. Review collected by and hosted on G2.com. What problems is Pictory AI solving and how is that benefiting you? I thought I was going to be able to craft and put to production customized marketing tangibles faster, but it turns out that the automation makes the problem worse. Much editing is involved in achieving any market-ready visuals that generate impact. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic See what 81 reviewers think of Pictory AI 4.6 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/pictory-ai/reviews)