![Simon A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Simon A.")
SA

Simon A.

Owner

Small-Business (50 or fewer emp.)

2/19/2026

"Next-Level Customer Service That Made Our Tight Migration Seamless"

5/5

What do you like best about Phonexa?

Since joining, the customer service has been next level. I've migrated 3 systems in to one, with a tight deadline, and the team have been able to assist me in getting this done with no issues whatsoever. When I have questions, I often receive video tutorials so that I can save them in case I forget next time around. I can't question the service at all, it's been excellent. Review collected by and hosted on G2.com.

What do you dislike about Phonexa?

I wouldn't say that there is anything that I specifically dislike, there are a few things where I feel it might be better (for me) if it behaved different, and I often raise these points. Sometimes they are remedied, sometimes not, but I feel as though the team do consider my feedback which is good. Review collected by and hosted on G2.com.

What problems is Phonexa solving and how is that benefiting you?

I was previously using 3 different systems, one of which was far too simple, one was expensive for what it did and one was really cumbersome. Since merging them all in to Phonexa, I've saved money, I have resource on hadn for all 3 solutions and most of them are easier/better than what I had originally. Review collected by and hosted on G2.com.

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Response from Rich Utton of Phonexa

[Editedit](https://www.g2.com/survey_responses/phonexa-review-12383024/official_response/edit)

Hi Simon,

Thank you for sharing your feedback. We’re glad to hear your migration went smoothly and that our team and video tutorials we provided have been helpful in making the process seamless. It’s great to know the platform is saving you time and resources while bringing everything together in one place.

We also appreciate your honest input on areas that could be improved. While not every suggestion can be implemented immediately, we take all feedback seriously and consider it as we continue to enhance the platform. Thanks again for your trust and support

All the best,

Rich Utton

Senior Onboarding Manager

Current UserValidated ReviewerSource: Organic

See what 162 reviewers think of Phonexa

4.9 out of 5 · Verified reviews from real users

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