![John B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John B.")
JB

John B.

Head of Customer Success

Small-Business (50 or fewer emp.)

11/17/2022

"Pendo - Great tool with some pretty significant limitations"

2.5/5

What do you like best about Pendo?

After the creation of over 500 dashboards for individual clients and 2000 segments we were able to get a good overview overall usage for each our clients respectively Review collected by and hosted on G2.com.

What do you dislike about Pendo?

The fact we had to create all of these segments and individual dashboards manually was a significant undertaking. This information should have been captured during setup with more input from specialists at Pendo to help us get the best analytical overview of our client data without such a massive upfront investment. Also, I would like clients to be able to access this information openly with live updates on usage, pathways and more specifics about the functionalities they are getting the most out of and those that remain unused. Review collected by and hosted on G2.com.

What problems is Pendo solving and how is that benefiting you?

Pendo provides an excellent general overview of client usage across our platform. This information underpins our associated risk with clients (poor usage = cause for concern / good usage = highly likely to renew). We can often use the data to pinpoint interventions (additional training etc.) that would help us in the renewal stages Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

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