We use the product on the daily to help us track JIRAs in Salesforce cases. When you have dozens of tickets on your plate at one time, having the ability to monitor JIRA statuses in Salesforce streamlines the info in an easily digestible way giving you a quick idea of the progress of the JIRA without the need to check it directly. Being able to create JIRAs directly in Salesforce is also a huge feature we utilize, giving us flexibility in how we create JIRAs. All this would not be possible without the real-time JIRA connector the PeekLogic has made. Review collected by and hosted on G2.com.
Sometimes the connector has some issues with the ticketing updates in JIRA, status pings wrong or doesn't ping, but may be an issue with the configuration. Review collected by and hosted on G2.com.