We use Peeklogic to link Jira issues to customer accounts in Salesforce, so we always know which accounts are affected by which bug or feature request. That visibility has been huge for prioritization: when engineering looks at an issue, they can see the real customer impact behind it, and our Support and Account teams can see the Jira status of the issues affecting their accounts without needing a Jira license. It also gives us clean data for reporting on how issues affect our customer base. The sync is reliable and we don’t have to babysit it, and when something does fail, the error messages make it easy to see what went wrong and why. Review collected by and hosted on G2.com.

Not much. The main thing I’d like is more built-in reporting on the linked data, for example how many Salesforce accounts are tied to each Jira issue, or which accounts have the most open issues. Right now we build those views ourselves in Salesforce reports. Field-mapping templates for common setups would also make adding new Jira projects a bit faster. Neither is a dealbreaker, and their support team is quick to help whenever we’ve had questions. Review collected by and hosted on G2.com.