We did not experience any upsides to Payfactors. The experience was awful. The sales process was initially pleasant, but quickly after the contract started, we realized we were duped and would not get the high level of service we were sold. Review collected by and hosted on G2.com.
90% of our experiences were poor and unprofessional. In most cases, we had to wait on them to reply, and when they did, it was confusing and unorganized at best. The meetings were unproductive, and the reps often ignored our requests. In addition to the terrible customer service, the data pulled was inaccurate, and no one on the team could explain why so they refunded us that portion. Ultimately, we overpaid for information we could have found for free through other sources. Review collected by and hosted on G2.com.
Hi Tori, I'm so sorry to hear that your Payscale experience did not deliver on the value you had expected. If possible, I'd love to see if we can make things right. If you are open to connecting with someone here at Payscale to address some of your concerns, please reach out to me at anna.spessard@payscale.com. Thank you.