G2

AL

Verified User in Logistics and Supply Chain

Small-Business (50 or fewer emp.)

5/19/2023

"Reliable and Efficient Shipping Service"

4.5/5

What do you like best about Passport?

We used their service for handling our international orders from our US base, at a time when we didn't have any other warehouses.

The integration of PassportShipping with our existing Shopify store and our 3PL warehouse software was quite straightforward. It took us less than 10 minutes to set up the systems, and the entire configuration and onboarding were completed in a few days. This was beneficial as it allowed us to get back to focusing on our core business quickly.

What I found particularly useful was their ability to pre-calculate everything within Shopify. This feature simplified our logistics and pricing management, making our daily operations smoother. Moreover, PassportShipping took care of the entire delivery process through their partner network, which was very helpful considering the complexities of international shipping.

I believe PassportShipping is a good choice for e-commerce companies, especially startups. The ease of integration, quick setup, efficient onboarding, and their comprehensive approach to delivery are all noteworthy. They have been a reliable partner in our operations, and I would recommend their services to any e-commerce business seeking a practical and effective shipping solution.

In conclusion, PassportShipping provides a solid service that does what it promises. Their assistance has been beneficial for our business, and I appreciate their support. Review collected by and hosted on G2.com.

What do you dislike about Passport?

Firstly, we experienced a hiccup with some deliveries to Canada early on. The issue stemmed from a problem with one of their delivery companies, leading to a delay of 3-4 weeks before our customer received their package. While this was not directly PassportShipping's mistake, we would have appreciated a quicker resolution.

Secondly, while PassportShipping does an excellent job with international deliveries, they currently do not offer a solution for handling returns. As an e-commerce business, managing returns is a significant part of our operations. It would significantly enhance their service if they could offer local returns and inspect returned items. This would streamline our return process and provide a more comprehensive end-to-end solution, improving customer satisfaction. Review collected by and hosted on G2.com.