I use Parloa to build and manage AI agents for customer service, and I like how naturally Parloa’s AI agents can handle conversations without making them feel overly scripted. The visual workflow builder and the integrations make it pretty easy to design customer journeys. The multilingual and voice capabilities are especially useful for managing a wider range of customer interactions. I also find the initial setup to be very easy. Review collected by and hosted on G2.com.

Parloa is powerful, but the platform can take some time to get comfortable with, especially when setting up more advanced AI agent workflows and integrations. I’d also like to see more flexibility and transparency around pricing, since the overall cost may be harder to evaluate for smaller teams. Review collected by and hosted on G2.com.