![Faizan Aslam B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Faizan Aslam B.") FB Faizan Aslam B. Senior Professional Services Consultant Mid-Market (51-1000 emp.) 8/18/2026 "Clean UI, Smooth Onboarding, and Helpful AI with Great Zendesk Integration" 4.5/5 What do you like best about PandaDoc? \* Clean and intuitive UI/UX — The interface is modern, clean, and easy to navigate, which makes creating and managing documents straightforward. \* Great Zendesk integration — The integration with Zendesk works very well and makes my day-to-day workflow much easier by allowing PandaDoc to fit seamlessly into the tools I already use. \* Good value for the price — PandaDoc offers a strong set of features at an affordable price, making it a good ROI for the functionality it provides. \* Smooth onboarding — The onboarding process was straightforward and well organized, which made it easy to get started without much effort. \* Helpful AI capabilities — The AI features are particularly useful when creating documents. They help speed up the document creation process and make the overall workflow more efficient. Review collected by and hosted on G2.com. What do you dislike about PandaDoc? \* UI/UX — The overall interface is clean, but some workflows could be more streamlined and require fewer steps. \* Integrations — The Zendesk integration works well, but having more customization options for integrated workflows would be useful. \* Performance — This is the main area that could be improved. PandaDoc can sometimes be slow or take a few moments to respond while working in documents. It is not a major issue, but better responsiveness would improve the experience. \* Pricing / ROI — I don't have any major concerns with the pricing; it is affordable and provides good value. More advanced features in the lower-tier plans could make the value even better. \* Support / Onboarding — I did not experience any significant issues with onboarding or support. \* AI / Intelligence — The AI features are helpful, but expanding the AI capabilities and adding more automation within the document creation workflow would make them even more useful. Review collected by and hosted on G2.com. What problems is PandaDoc solving and how is that benefiting you? Before using PandaDoc, managing document creation and workflows was more time-consuming and required more manual effort. PandaDoc has helped streamline this process in several ways: \* UI/UX — The clean and intuitive interface makes it easier to create, edit, and manage documents without a steep learning curve. \* Integrations — The Zendesk integration has been particularly valuable. It reduces the need to switch between systems and makes it easier to manage documents as part of our existing workflow. \* Performance — While there can occasionally be some slowness, the overall performance is reliable enough for our day-to-day document workflows. \* Pricing / ROI — The affordable pricing provides good value for the functionality we use, especially considering the time saved by having document creation and management in one platform. \* Support / Onboarding — The smooth onboarding process made implementation straightforward and helped us start using the platform without significant disruption. \* AI / Intelligence — The AI capabilities help speed up document creation by assisting with content and making the process more efficient. Overall, PandaDoc has reduced manual effort, simplified document workflows, and made it easier to manage documents within our existing processes. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite See what 3528 reviewers think of PandaDoc 4.7 out of 5 · Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/pandadoc/reviews)