John M.
JM
DevOps Engineer
Enterprise (> 1000 emp.)
"Solid reverse-proxy tunnel with automatic TLS and great support"
5/5
What do you like best about Packetriot?

What stands out most is how well it works as a self-hosted reverse-proxy tunnel for exposing services that sit behind NAT or without inbound firewall access. We use it to publish web portals for client-hosted environments, and it handles TLS termination and Let's Encrypt certificates client-side with almost no configuration, which removes a lot of complexity for us.

The single biggest upside, though, has been the support and responsiveness. When we hit an edge case with a slightly non-standard, bespoke deployment on our side, John from the team understood the problem immediately and turned around a fixed build with exactly what we needed within hours. That kind of direct, technical, fast collaboration is rare with infrastructure vendors and made a genuine difference to us.

It's lightweight, reliable once configured, and does exactly what it promises - and the people behind it clearly care about solving real customer problems rather than just closing tickets. Review collected by and hosted on G2.com.

What do you dislike about Packetriot?

Honestly, very little now that I understand it well. Most of the friction I ran into came from our own environment having been left on a very old version for a long time before I took ownership - once caught up, the issues largely disappeared. So the lesson was more about keeping it current than any real fault with the product.

If I had to name something, the documentation could go a little deeper for advanced or less common deployment scenarios, and some of the tooling around upgrades from much older versions could be smoother. But the team is clearly aware of these gaps and actively working on them, so I'd expect them to keep improving. Review collected by and hosted on G2.com.

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