--- title: Ozonetel Reviews meta_title: 'Ozonetel Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 625 reviews by the users' company size, role or industry to find out how Ozonetel works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 625 scale: '5' date_modified: '2026-07-13' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Ozonetel Reviews **Vendor:** Ozonetel **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.6/5.0 **Total Reviews:** 625 ## About Ozonetel Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries. ## Ozonetel Pros & Cons **What users like:** - Users find Ozonetel's **ease of use** exceptional, simplifying call management and enhancing team efficiency seamlessly. (133 reviews) - Users value Ozonetel's **versatile call handling** , enabling efficient management of customer grievances with easy access to call history. (95 reviews) - Users value the **versatile call management** features of Ozonetel for effortlessly handling customer grievances and improving workflow. (87 reviews) - Users value the **exceptional call quality** of Ozonetel, enhancing smooth communication and integration with CRM systems. (69 reviews) - Users appreciate the **excellent customer support** provided by Ozonetel through its integrated omnichannel capabilities. (57 reviews) - Users value the **efficiency** of Ozonetel, noting quick connections and improved productivity in their workflow. (54 reviews) - Users find Ozonetel's **reliable network and useful features** enhance their calling experience and support efficiency. (52 reviews) - Users praise the **intuitive interface** of Ozonetel, making communication seamless and hassle-free. (48 reviews) - Call Recording (47 reviews) - User Interface (46 reviews) **What users dislike:** - Users often face **call quality issues** affecting their experience, especially during high demand and in specific locations. (62 reviews) - Users often experience **connection issues** , leading to logouts and call drops that hinder their overall experience. (60 reviews) - Users experience **call connectivity issues** , including voice problems and delays, affecting their overall communication experience. (41 reviews) - Users experience frequent **connectivity issues** with Ozonetel, encountering disconnections and call transfer problems. (41 reviews) - Users occasionally face **technical issues** like call drops and delays, impacting the overall customer experience. (38 reviews) - Poor Connectivity (29 reviews) - Users experience **slow loading** times with Ozonetel, leading to frustrating delays and interruptions during calls. (29 reviews) - Limited Connectivity (25 reviews) - Delays (24 reviews) - Slow Performance (23 reviews) ## Ozonetel Reviews ### 1. Perfect Support and partner for our business **Rating:** 5.0/5.0 stars **Reviewed by:** Gaurav G. | Operations Manager and Life Skills Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Ozonetel?** It is very user friendly and easy to implement. It has been a great asset to our organisation in terms of providing excellent client and custmer support. It has multiple features that has helped reduce the stress for the team. **What do you dislike about Ozonetel?** Sometimes it takes time to upload and needs better bandwidth. The process of adding new user is a little tedious as we need to add the user and the phone number in separate windows and may need to change. **What problems is Ozonetel solving and how is that benefiting you?** It helps us with providing the best customer service experience to our customers and beneficiaries. The cloud based operation has allowed our organisation to grow and let people work from any location. The web version is accessible in all mobile devices and the banbdwith required is not that high. It has helped in scaling our operation to a bigger employee and client base. There has been no instance of system downtime in almost 4 years of operation. ### 2. One platform for all call management system **Rating:** 4.5/5.0 stars **Reviewed by:** Rishab S. | Key Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Ozonetel?** Call monitoring, Speech analytics and whatsapp with call feature **What do you dislike about Ozonetel?** Till now didn't face anything which I dislike about it **What problems is Ozonetel solving and how is that benefiting you?** Mainly productivity and also providing me all solutions to call management of my teams. ### 3. Seamless Cloud Contact Center Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2024 **What do you like best about Ozonetel?** Easy integration, reliable performance, responsive support, scalable solution, easy implementation **What do you dislike about Ozonetel?** Limited customization in UI and reporting **What problems is Ozonetel solving and how is that benefiting you?** A reliable dialer solution which helps scale calling operation with ease. ### 4. Wonderful experince with ozonetel **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Ozonetel?** It's working very smoothly as we expected, i have been using this product for the past two and half years really i got a better experience with it. **What do you dislike about Ozonetel?** Nothing as of now, if i get anything will update soon **What problems is Ozonetel solving and how is that benefiting you?** To connect with customers is very helpful and a better connection with customers will help to convey all the conversation. ### 5. Ozone feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Shivali G. | Quality Evaluator - Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Ozonetel?** It's easy to access, and user-friendly. The voice is clear. **What do you dislike about Ozonetel?** Sometimes calls updated late & unable to download **What problems is Ozonetel solving and how is that benefiting you?** It help in report featuring and download all the data.track the agent cycle. ### 6. Cloud Agent Review **Rating:** 5.0/5.0 stars **Reviewed by:** Hammad A. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2023 **What do you like best about Ozonetel?** The services and support team is amazing! They provide excellent assistance and support. Their team is top-notch, always ready to help and ensure a smooth experience. I highly recommend their services! **What do you dislike about Ozonetel?** While the cloud team excels at keeping us informed and updated during global issues, there seems to be a limitation in their ability to directly resolve such problems. Despite their efforts, it appears they may face challenges in addressing these global issues directly. However, their consistent communication and updates are appreciated, providing transparency and keeping us in the loop. **What problems is Ozonetel solving and how is that benefiting you?** The connection between the agent and the customer is incredibly smooth. They seamlessly interact, ensuring a hassle-free and enjoyable experience for the customer. The communication flows effortlessly, creating a positive and efficient connection between the two. ### 7. Ozone feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Usha b. | Trainer lead, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Ozonetel?** User friendly ease to use record data when ever required. **What do you dislike about Ozonetel?** Buffering and slow at first login. need to improve in it. **What problems is Ozonetel solving and how is that benefiting you?** Daily agent record ease access live tracking publishing data ### 8. Good contact centre for customer service. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2024 **What do you like best about Ozonetel?** It has multiple options for calling a per the requirement.It gives the real time insights of the ongoing calls , track performance etc. **What do you dislike about Ozonetel?** No disposition option, call cannot be transferred directly from the system. **What problems is Ozonetel solving and how is that benefiting you?** Ozontel is helping us to connect customer with visibility of the recorded data and it is helping us to keep track of inbound or manual calls ### 9. experience **Rating:** 5.0/5.0 stars **Reviewed by:** supriya p. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Ozonetel?** they are very helpful and provide appropriate solution **What do you dislike about Ozonetel?** nothing they are good in all they behave very nice **What problems is Ozonetel solving and how is that benefiting you?** daily record and prepare the dashboad for the team ### 10. It Help To Improve my productivity. **Rating:** 4.5/5.0 stars **Reviewed by:** Raghav A. | Relationship Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Ozonetel?** Its Moniter my daily reports to achieve my goals. **What do you dislike about Ozonetel?** Some time its take so much time to connect. **What problems is Ozonetel solving and how is that benefiting you?** It is very easy to use and Maintain my data. ### 11. Very good **Rating:** 5.0/5.0 stars **Reviewed by:** Anand P. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2023 **What do you like best about Ozonetel?** Ozonetel CloudAgent is often praised for its scalability, omnichannel capabilities, and ease of integration with various platforms. Users appreciate its flexibility in managing customer interactions across different channels. **What do you dislike about Ozonetel?** I don't have personal opinions, but some users have reported challenges with the initial learning curve and customization complexity of Ozonetel CloudAgent. Additionally, occasional issues with customer support responsiveness have been mentioned. It's essential to consider individual preferences and requirements when evaluating any software. **What problems is Ozonetel solving and how is that benefiting you?** I don't use Ozonetel CloudAgent or any other software personally. However, Ozonetel CloudAgent is designed to address communication challenges in customer service. It streamlines and enhances customer interactions through features like omnichannel support, automation, and analytics, leading to improved customer satisfaction and operational efficiency for businesses. ### 12. Ozonetel **Rating:** 4.5/5.0 stars **Reviewed by:** Anshika K. | Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Ozonetel?** Easy to use we can easily log in for calls. **What do you dislike about Ozonetel?** There is little noise and network issues during the call. **What problems is Ozonetel solving and how is that benefiting you?** We can easily connect with the customers. ### 13. It improved my productivity. **Rating:** 4.5/5.0 stars **Reviewed by:** Uma V. | Sales Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Ozonetel?** It helps to monitor my daily reports and improve my performance. **What do you dislike about Ozonetel?** Some time screen goes blank while calling. **What problems is Ozonetel solving and how is that benefiting you?** It helps to track my productivity ### 14. Execellent Performance & Promt Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kapil G. | Software Architect, Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Ozonetel?** Performance is good, prompt customer support and account managers. Using it for 4000 calls per day. Agents can understand it easily. Admin configurations are simple. Provide all features we need. Easily integrated with our custom CRM. Onboarding was quick and smooth. **What do you dislike about Ozonetel?** Floor annoncement feature is not that useful. Alert issued is not noticeable by agents, **What problems is Ozonetel solving and how is that benefiting you?** easy to configure and manage cotact center solution for various teams ### 15. It is amazing!! **Rating:** 5.0/5.0 stars **Reviewed by:** Chaire J. | Senior Associate - Student Success , Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Ozonetel?** User-friendly and easy to track performance. We frequently use it for our communication **What do you dislike about Ozonetel?** The app reloads too frequently and the downtime **What problems is Ozonetel solving and how is that benefiting you?** Server issues get resolved soon ### 16. Ozone is good,ease to use **Rating:** 4.0/5.0 stars **Reviewed by:** Abhishek P. | Quality Evaluator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Ozonetel?** Ease to use,help in data record,high features. **What do you dislike about Ozonetel?** Buffering some time,take time to login at first instant. **What problems is Ozonetel solving and how is that benefiting you?** Daily monetoring. agent track record data fitching ### 17. Easy experience with Ozonetel **Rating:** 5.0/5.0 stars **Reviewed by:** Simran J. | Customer Support Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2024 **What do you like best about Ozonetel?** It is easy to use and has user friendly interface. There are multiple features integrated at the same place. **What do you dislike about Ozonetel?** There are occasional technical glitches while using it and there are limited reporting options. **What problems is Ozonetel solving and how is that benefiting you?** By using Ozonetel, tracking the inbound and outbound calls are easier which improves analysing the process in a systematic manner. Also, availibility of the agents increased rapidly for our customers because of the automated introductions. ### 18. 10 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Ozonetel?** Ease of implementation, Frequency of use,Number of fetures **What do you dislike about Ozonetel?** Costumer ssupport,user friendly,Less features **What problems is Ozonetel solving and how is that benefiting you?** Costumer contact, Automating call,Call followup ### 19. It was great working on Ozonetel as it is very smooth in transitions. **Rating:** 5.0/5.0 stars **Reviewed by:** varsha j. | Counselor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Ozonetel?** We can easily check about our call recordings, entire working hours spent. It is a combined version of all my working hours. **What do you dislike about Ozonetel?** I personally like every function of ozonetel. **What problems is Ozonetel solving and how is that benefiting you?** We dont need to dial all the calls again and again, we can track the number of call we made entire day including the number of calls we received. ### 20. User friendly dashboard **Rating:** 3.0/5.0 stars **Reviewed by:** Irshad A. | Senior Sales Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2024 **What do you like best about Ozonetel?** Easy to dial the number from Ozontel and have the option to choose the multiple DID campaign **What do you dislike about Ozonetel?** If a few things are available on the dashboard in real time it is more helpful. Total number of dials, talk time, and log-in hours. **What problems is Ozonetel solving and how is that benefiting you?** It helps to connect the customer on call ### 21. Friendly adoptable **Rating:** 5.0/5.0 stars **Reviewed by:** Lekha Priyanka C. | Business development executive, Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2024 **What do you like best about Ozonetel?** Easy to access.we can easily track student information by notes.and we can arrange meetings with students when we require. Dailing is very fast. **What do you dislike about Ozonetel?** Progressive dailing happening multiple times for single lead **What problems is Ozonetel solving and how is that benefiting you?** We can track call backs easily. ### 22. Ozontel User Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Ashwini R. | Senior Associate - Student Success, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Ozonetel?** It's user interface and the design for efficient working **What do you dislike about Ozonetel?** The tickets some times sends multiple emails for single reply and there is no option edit the feedback on survey link once a persone has responded to it for csat, because some times people gives dsat by mistake **What problems is Ozonetel solving and how is that benefiting you?** Communication service which logged and streamlined ### 23. A Game-Changer for Our Nonprofit **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2023 **What do you like best about Ozonetel?** Implementing Ozonetel has been a game-changer for us, offering a seamless and efficient communication platform that has positively influenced our operations. The user-friendly interface and robust features have allowed our team to streamline communication processes, leading to increased productivity and effectiveness in our mission-driven activities. It has not only met but exceeded our expectations, contributing significantly to our organizational growth and impact. I wholeheartedly recommend Ozonetel to other nonprofits seeking a reliable and versatile communication solution. **What do you dislike about Ozonetel?** The user interface can be worked on a little more and note taking bits could be added as well. **What problems is Ozonetel solving and how is that benefiting you?** The reliability and scalability of Ozonetel have been crucial for our growing organization. As a nonprofit, efficiency and cost-effectiveness are paramount, and Ozonetel has proven to be a cost-efficient solution without compromising on performance. ### 24. Ozonetel - helping solve fraudulent logistic attempts **Rating:** 5.0/5.0 stars **Reviewed by:** Anubhav G. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2024 **What do you like best about Ozonetel?** We are able to get call recordings which help in tackling frauds, and escalating to our 3pl partners. **What do you dislike about Ozonetel?** nothing as of now, maybe the call recording back up can be more than 30 days - say 60-90 days. **What problems is Ozonetel solving and how is that benefiting you?** storage of call recordings, which are accessible between different verticals of an org. ### 25. Jupiter Ozental review **Rating:** 4.5/5.0 stars **Reviewed by:** R D. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Ozonetel?** Ozonetel is user friendly and easy to access **What do you dislike about Ozonetel?** Reporting views can be more insight full. **What problems is Ozonetel solving and how is that benefiting you?** NA ### 26. Empowering Customer Engagement with Seamless Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** rama w. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Ozonetel?** Best part is Reporting andanalytics,Channel support, offers reliabilty and data protection, cutomer support **What do you dislike about Ozonetel?** Longer response times or delays in resolving technical issues **What problems is Ozonetel solving and how is that benefiting you?** Scalability,Omni-channel Support,Efficient Call Routing,Analytics and Reporting,Automation, Overall, by addressing these challenges and providing a comprehensive set of features and capabilities, Ozonetel CloudAgent helps businesses enhance customer engagement, improve operational efficiency, and drive better business outcomes. ### 27. Very Nice **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Ozonetel?** simple and easy to use. user friendly. heling in customer support. easy to impliment as my wholw team is using this. ease in integration. **What do you dislike about Ozonetel?** there should be more options for pop ups along with that. reports should be less but contain good amount of data. need more clarity on back dated miss call datas. **What problems is Ozonetel solving and how is that benefiting you?** my team is using it for inbound and outbound calls so it is useful. along with that i can track daily calls and break timing along with productivity of associates ### 28. User friendly interface and equipped with advanced features. **Rating:** 4.5/5.0 stars **Reviewed by:** Chethan B. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 25, 2023 **What do you like best about Ozonetel?** I have been using Ozonetel from four years now on daily basis, I would say the best part would be the ease of access and implementation, user friendly interface and advance features, whenever there is an major update or integrating something new the team is very supportive **What do you dislike about Ozonetel?** Nothing that i have come across, everything is working well for us. **What problems is Ozonetel solving and how is that benefiting you?** Ozonetel helps us to reach out to our client via soft phone, call connect ratio and bandwidth is something which is helping us a lot. ### 29. Perfect cloud calling software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2024 **What do you like best about Ozonetel?** The connectivity is best While calling No lag in calls Streamless connectivity **What do you dislike about Ozonetel?** Some times the DID gets spammed And we need to get it changed. **What problems is Ozonetel solving and how is that benefiting you?** To reach out to customer in B2C Have a detailed analysis of calls and continuous quality improvement ### 30. # 1 tool to enhance your team's productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Sahil P. | Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Ozonetel?** 1. Interactive interface 2. Wide array of analytics 3. Best in industry support 4. lag free technology **What do you dislike about Ozonetel?** 1. Connectivity can be improved 2. Personal touch is missing **What problems is Ozonetel solving and how is that benefiting you?** it has helped us improve our employee productivity. ### 31. Very safe and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Varsha A. | Customer Success Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Ozonetel?** The support agents contact details are safe since this has its own perks of making the call and getting things done without any problems **What do you dislike about Ozonetel?** Nothing, since very useful to me and my team **What problems is Ozonetel solving and how is that benefiting you?** We don't have to use our personal phone number or contact point to reach out to clients and avoid spamming ### 32. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Ozonetel?** Ability to take calls through internet so no issues of network. It's quite easy to use and to setup and integrate with other softwares as well. The Cx support is also quite prompt. We use it daily in our organization due to the variety of features it offers. **What do you dislike about Ozonetel?** No backup option to take calls on the registered number (like exotel). **What problems is Ozonetel solving and how is that benefiting you?** It provides the call recordings so that there is proof of all the calls logs. It provides us the option to take calls via the internet. This is really helpful indoors in places of low network. ### 33. Best experience of calling. **Rating:** 5.0/5.0 stars **Reviewed by:** Shweta S. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2024 **What do you like best about Ozonetel?** there is no network issue.have not receive any issue in calling and there is no delay in network. it is supportive to customer as well as to the customer support team. **What do you dislike about Ozonetel?** somethimes it takes 5-10 seconds in call landing. **What problems is Ozonetel solving and how is that benefiting you?** we can attend more customers and can solve more issues. ### 34. Ozonetel CloudAgent **Rating:** 5.0/5.0 stars **Reviewed by:** Priyanka . | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Ozonetel?** Absolutely, the support team is indeed very helpful, especially when it comes to delivering effective solutions promptly in urgent situations. **What do you dislike about Ozonetel?** On weekends, if there's an issue and we need to reach out to the support team via email or phone, there might be a slight delay in their response. However, if we can handle that delay, the overall service is excellent. **What problems is Ozonetel solving and how is that benefiting you?** The benefit of using the cloud agent is that it can improve call quality, leading to clear and effective communication with customers. This enhancement in communication quality contributes to a better overall customer experience. ### 35. Best call management system across Industry **Rating:** 4.5/5.0 stars **Reviewed by:** Amit K. | Relationship Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Ozonetel?** Autodialer and whatsapp sticky feature us best among all and very userfriendly **What do you dislike about Ozonetel?** All good did't find any dislike in ozonetel **What problems is Ozonetel solving and how is that benefiting you?** Helping me dialing the number automaticallly with call pacing and reducing my mannual efforts ### 36. Very easy and comfertable to use **Rating:** 5.0/5.0 stars **Reviewed by:** Rajeev A. | Senior Sales Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2024 **What do you like best about Ozonetel?** We can check the Recording after the call ends. **What do you dislike about Ozonetel?** there is nothing to dislike - all are good **What problems is Ozonetel solving and how is that benefiting you?** it is the main sourse of our calling system to user ### 37. Amazing app! **Rating:** 5.0/5.0 stars **Reviewed by:** Priyanka K. | Customer Success Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Ozonetel?** Ease to loacte the organization the calls are landing from. **What do you dislike about Ozonetel?** The SIP disconnection creates a problem to switch it on everytime when its off automatically. **What problems is Ozonetel solving and how is that benefiting you?** We do use this app to connect with the employee who is in emergency and wants a resolution and its quite easy to track the claim with their registered no. ### 38. Good cloud contact center solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Kunika K. | Back Office Employee, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2024 **What do you like best about Ozonetel?** It's is easy to use we can implement easily. Beast custome service solutions **What do you dislike about Ozonetel?** Nothing as off now. It's easy to use. We can implement it very easily. Best custome service solutions. **What problems is Ozonetel solving and how is that benefiting you?** It is very convenient and easy to use. It solves all the issues like recording. ### 39. Ozone feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Sahil k. | team lead, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Ozonetel?** Ozone helped in daily call record and get the data and individual performance matrix **What do you dislike about Ozonetel?** Download and freatches the call record and 1st login in morning **What problems is Ozonetel solving and how is that benefiting you?** Daily individual record personal data preparation live audit ### 40. It is good and very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Isha A. | Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Ozonetel?** Ozontel allows us to connect with people only during working hours, when we connect through it people are not getting our numbers but the Ozontel number which is active during working hours only, so after the office no work calls. **What do you dislike about Ozonetel?** the necessary function to logout, if we forget to logout it still keeps running. **What problems is Ozonetel solving and how is that benefiting you?** Problem of call recordings, it is not easy to keep a record of every call on the phone it takes a lot of space, but Ozontel allows us to keep a record of the calls, which helps a lot. ### 41. Good experience **Rating:** 4.0/5.0 stars **Reviewed by:** Sunanda Y. | BDE, Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2024 **What do you like best about Ozonetel?** I like inbound calls and excellent call reporting **What do you dislike about Ozonetel?** Some times not working for ozentel website **What problems is Ozonetel solving and how is that benefiting you?** Manual calling ### 42. Good experience **Rating:** 4.5/5.0 stars **Reviewed by:** S. D. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2024 **What do you like best about Ozonetel?** It connects the users and customers through online calling and helps the customers to clear their queries **What do you dislike about Ozonetel?** Their will be server issue sometimes as it will logout automatically **What problems is Ozonetel solving and how is that benefiting you?** It helps in two way conversation with user and customer and in that way users can close the calls using cloudagent. ### 43. Call to resolve **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Ozonetel?** The UI of the ozonetel is good and user friendly. **What do you dislike about Ozonetel?** The transfering on the IVR should be improved. **What problems is Ozonetel solving and how is that benefiting you?** This is benefitting in resolving the issue of our Cx via call. ### 44. CloudAgent Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2024 **What do you like best about Ozonetel?** Dashboard option is something I liked can be used to track various things **What do you dislike about Ozonetel?** Can be improved making it more user friendly interface. **What problems is Ozonetel solving and how is that benefiting you?** It can be used for live chat making experience hassle free ### 45. experience is good **Rating:** 4.5/5.0 stars **Reviewed by:** Priya s. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2024 **What do you like best about Ozonetel?** the key features, for example- campaign features **What do you dislike about Ozonetel?** many times we have voice issue, and maltipuls calls shows on the same time **What problems is Ozonetel solving and how is that benefiting you?** some time call not land on phone call and its got discontected after that it take time to show dispotion otion ### 46. Effective and Easy to Use **Rating:** 3.5/5.0 stars **Reviewed by:** Sonu A. | Customer Success Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Ozonetel?** The interface is quite simple and very easy to use. The network is good and call quality is clear. **What do you dislike about Ozonetel?** Everything is good, however would like to share a feedback that you should provide more customization in call dispostion. **What problems is Ozonetel solving and how is that benefiting you?** It helps to connect with the client in a easy way and all the communications are recorded for future reference which helps us to resolve the crtical issues and escalations. ### 47. Ozonetell dashboard is user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Ozonetel?** Easy to access and get precise insights. **What do you dislike about Ozonetel?** It keeps getting logged out automatically after a certain period of time. RTM should be enhanced. Need alerts if the call is lengthy and if breaks are exceeding. **What problems is Ozonetel solving and how is that benefiting you?** No business impact ### 48. good **Rating:** 5.0/5.0 stars **Reviewed by:** Rajeev T. | sale executive, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Ozonetel?** Ease of Use Ease of Implementation Customer Support Frequency of Use Number of Features **What do you dislike about Ozonetel?** nothing is badd all things are good best **What problems is Ozonetel solving and how is that benefiting you?** easy to use and best service ### 49. A good calling support for customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Ozonetel?** Solved my dashboarding and helped me stabilize my agent which was incomplete. Was able to start CSAT which was always a point we needed, so finally yes. **What do you dislike about Ozonetel?** I felt that certain things which are offered as a default from other vendors are given as a paid option here, and anything we need is always an add-on. **What problems is Ozonetel solving and how is that benefiting you?**

Provided an end-to-end solution for my inbound and outbound team.

### 50. very useful **Rating:** 5.0/5.0 stars **Reviewed by:** Neelam S. | Telecaller, Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Ozonetel?** It is very usefull there is no hustle in and any issue related to the customer services. **What do you dislike about Ozonetel?** sometimes customer got issues with voice connection. **What problems is Ozonetel solving and how is that benefiting you?** not facing echo issue from customer's side and easy to use ## Ozonetel Discussions - [How to add / change IVR options from admin login?](https://www.g2.com/discussions/how-to-add-change-ivr-options-from-admin-login) - 2 comments, 1 upvote - [What is Ozonetel CloudAgent used for?](https://www.g2.com/discussions/what-is-ozonetel-cloudagent-used-for) - 2 comments - [View Ozonetel pricing details and edition comparison](https://www.g2.com/products/ozonetel/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-13+17%3A28%3A33+-0500&secure%5Bsession_id%5D=7b01e4dd-9798-4f9d-b432-b0ba6f0524c7&secure%5Btoken%5D=41e2525a6dbba6f550755b5938145e2577eb0b42510c469e82b5b3f03801c315&format=llm_user) ## Ozonetel Integrations - [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Ozonetel Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Administration** - Database Management - Data Workflows - Issue Management **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Support** - Documentation - Community Support - Professional Support **Workforce Management** - Call Monitoring - Performance Evaluation **Automation** - Ticket Resolution - Customization - Intelligent Routing **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Contacts** - Personalization - Information Locater - Record Prospect Data **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Administrative** - Call Recording - Reporting & Dashboards **Artificial Intelligence** - Learning - Language - Conversational AI **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis ## Top Ozonetel Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,466 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,441 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (599 reviews)