--- title: Ozonetel Reviews meta_title: 'Ozonetel Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 625 reviews by the users' company size, role or industry to find out how Ozonetel works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 625 scale: '5' date_modified: '2026-07-13' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Ozonetel Reviews **Vendor:** Ozonetel **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.6/5.0 **Total Reviews:** 625 ## About Ozonetel Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries. ## Ozonetel Pros & Cons **What users like:** - Users find Ozonetel's **ease of use** exceptional, simplifying call management and enhancing team efficiency seamlessly. (133 reviews) - Users value Ozonetel's **versatile call handling** , enabling efficient management of customer grievances with easy access to call history. (95 reviews) - Users value the **versatile call management** features of Ozonetel for effortlessly handling customer grievances and improving workflow. (87 reviews) - Users value the **exceptional call quality** of Ozonetel, enhancing smooth communication and integration with CRM systems. (69 reviews) - Users appreciate the **excellent customer support** provided by Ozonetel through its integrated omnichannel capabilities. (57 reviews) - Users value the **efficiency** of Ozonetel, noting quick connections and improved productivity in their workflow. (54 reviews) - Users find Ozonetel's **reliable network and useful features** enhance their calling experience and support efficiency. (52 reviews) - Users praise the **intuitive interface** of Ozonetel, making communication seamless and hassle-free. (48 reviews) - Call Recording (47 reviews) - User Interface (46 reviews) **What users dislike:** - Users often face **call quality issues** affecting their experience, especially during high demand and in specific locations. (62 reviews) - Users often experience **connection issues** , leading to logouts and call drops that hinder their overall experience. (60 reviews) - Users experience **call connectivity issues** , including voice problems and delays, affecting their overall communication experience. (41 reviews) - Users experience frequent **connectivity issues** with Ozonetel, encountering disconnections and call transfer problems. (41 reviews) - Users occasionally face **technical issues** like call drops and delays, impacting the overall customer experience. (38 reviews) - Poor Connectivity (29 reviews) - Users experience **slow loading** times with Ozonetel, leading to frustrating delays and interruptions during calls. (29 reviews) - Limited Connectivity (25 reviews) - Delays (24 reviews) - Slow Performance (23 reviews) ## Ozonetel Reviews ### 1. We get good support from Ozonetel **Rating:** 5.0/5.0 stars **Reviewed by:** Kishore K. | Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Ozonetel?** Service, TechnWhat I like best about Ozonetel is its reliability and flexibility in managing customer interactions across inbound, outbound, IVR, and omnichannel communication. The platform is easy to configure, provides real-time monitoring and reporting, and integrates well with CRM and support systems. Its scalability allows us to handle high call volumes efficiently, while features such as call routing, campaign management, and analytics help improve both agent productivity and customer experience. ology, Data Management are good. **What do you dislike about Ozonetel?** I don't think more dislikes here. Only suggestion is, Dashboard monitoring might have a different password unlike having the Admin credential. **What problems is Ozonetel solving and how is that benefiting you?** Ozonetel cloud agent helps in getting us Customer's Inbound call and also dialing back the Customer. That is more benefit as concentrate on the Customer service.. ### 2. User friendly and helps in tracking the calling minutes **Rating:** 5.0/5.0 stars **Reviewed by:** Lakshmi M. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Ozonetel?** I really like Ozonetel for its reliable product and excellent service. It enables seamless and instant connectivity, which improves communication efficiency. The call recording feature is especially valuable, as it helps maintain records and serves as proof in case of any issues. Additionally, I appreciate its user-friendly interface, real-time monitoring, and analytics features, which help in tracking performance and improving overall productivity. **What do you dislike about Ozonetel?** At times, there are occasional network or connectivity issues, which can disrupt the calling experience. Additionally, the need to re-enter phone numbers multiple times can be inconvenient and time-consuming. Improving system stability and streamlining the dialing process would further enhance the overall user experience. Other than these minor concerns, everything works well. **What problems is Ozonetel solving and how is that benefiting you?** It helps in tracking and reording calls ### 3. Seamless Call Management with Intuitive Blended Mode **Rating:** 5.0/5.0 stars **Reviewed by:** Sonali D. | escalation specialist, Insurance, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Ozonetel?** I like using Ozonetel for handling both outbound and inbound calls, especially in the context of customer grievances. It helps me by recording calls and maintaining a history of calls for the day, which is really convenient. I appreciate how it sends me notifications if a customer calls while I'm in manual mode. The feature offering both manual and blended options is very appealing to me. With manual mode, we're not disturbed by inbound calls and can focus solely on outbound calls. Blended mode is great because I can receive inbound calls once I log in, and if I'm available, it allows me to make outbound calls too. Setting up Ozonetel is quite simple; just enter your credentials, log in, and you're ready to go, using either the manual or blended mode based on your needs. **What do you dislike about Ozonetel?** I think there should be a chat option as well. **What problems is Ozonetel solving and how is that benefiting you?** Ozonetel aids in managing outbound and inbound calls, records calls, and tracks call history, enhancing customer support. It provides notifications during manual mode and offers efficient manual and blended call handling options. ### 4. Great Quality and service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2023 **What do you like best about Ozonetel?** They have updated the user interface, and its very good **What do you dislike about Ozonetel?** Not now, they already updated the user interface, and it's very handy in use **What problems is Ozonetel solving and how is that benefiting you?** Ozonetel CloudAgent is solving a number of problems for businesses, including the need for a scalable and flexible call center solution, the ability to handle high volumes of calls, and the need for real-time analytics and reporting. By providing a cloud-based call center platform that can be customized to meet the specific needs of each business, Ozonetel is helping companies improve their customer service and support operations, while also reducing costs and improving efficiency. For me personally, the benefits of using Ozonetel CloudAgent include increased productivity, improved call quality, and the ability to easily track and analyze call data. Overall, it's been a game changer for my business and has helped us to provide a better customer experience to our clients. ### 5. Strong User Experience with Flexible Configuration and Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Hero G. | Product Manager, Food & Beverages, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Ozonetel?** The platform offers a strong user experience, with configurable features that make it easy to adapt to different needs. Customer support is responsive and helpful when active requirements come up. **What do you dislike about Ozonetel?** For any custom development, the process and support from Sales are very slow and time-consuming. **What problems is Ozonetel solving and how is that benefiting you?** We use Ozonetel for our complete Telecall, IVR, and Voice/Call channels. It helps us manage everything in one place and solves multiple problems for us. ### 6. Simple test for Ozontel **Rating:** 5.0/5.0 stars **Reviewed by:** Jayalakshmi D. | Senior Customer success Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2025 **What do you like best about Ozonetel?** A major advantage is the ability to set up full cloud contact centers in hours, not weeks, allowing for fast scaling. It has robust analytics, and versatile omnichannel communication tools, which improve efficiency and support remote work capabilities **What do you dislike about Ozonetel?** Irritating call pauses and problems with transferring calls to agents. Some users feel support is slow and requires excessive follow-ups. Heavy micromanagement with strict monitoring of employee actions. **What problems is Ozonetel solving and how is that benefiting you?** Businesses can deploy within 24 hours, scale up or down as needed, and pay only for the agents they use, making it ideal for fluctuating demand. Slow follow-ups on sales leads reduce revenue. Ozonetel provides multiple auto-dialers (predictive, progressive) and AI-driven call flows. ### 7. Fast Execution, Simple UI, and Outstanding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Sushil Kumar P. | Manager of Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Ozonetel?** Best support and speed of execution. Impressed by the simple UI which make the things easier. **What do you dislike about Ozonetel?** As of now no complaints. Getting best support. **What problems is Ozonetel solving and how is that benefiting you?** We moved to Ozonetel to for our CX teams telephony requirements ### 8. A Closer Look at Its Features and Performance **Rating:** 4.5/5.0 stars **Reviewed by:** Saira K. | Ops Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2025 **What do you like best about Ozonetel?** Rich Omnichannel Capabilities Ozonetel doesn’t just do voice calls — it brings together SMS, WhatsApp, live chat, etc., under one roof. That means agents don’t have to switch between many tools, and customers can be served via their preferred channel. Powerful IVR & Routing The IVR is strong: drag & drop design, no coding required, conversational IVR (speech/NLP), smart routing (skill‑based, priority, fallback etc.). This helps minimize wait times and route customers to the right agent. **What do you dislike about Ozonetel?** Occasional Call Quality / Reliability Issues Some users report voice breakage, dropped calls or disconnections, especially under high load. Issues with latency or lag in certain geographies or poor network conditions. **What problems is Ozonetel solving and how is that benefiting you?** Ozonetel helps me manage both inbound and outbound customer calls more efficiently. Its smart call routing and IVR reduce wait times, while CRM integration gives me caller info instantly. The dialer saves time on outbound calls, and after-call work is faster thanks to automation. Overall, it improves productivity, reduces customer frustration, and makes my job smoother. ### 9. Ozonetel is very much helpful tool for daily customer communication **Rating:** 4.5/5.0 stars **Reviewed by:** Shaik M. | Operation team member, Enterprise (> 1000 emp.) **Reviewed Date:** October 12, 2025 **What do you like best about Ozonetel?** Ozonetel makes daily calling smooth and efficient. The dashboard is simple to use, and it helps us easily track inbound and outbound calls, monitor history, and check performance in real time. It’s very reliable for customer communication and helps maintain transparency and productivity in our operations. **What do you dislike about Ozonetel?** Sometimes, there are minor connectivity issues such as tickets not generated in real time or delays in connecting with customers. The system also logs out occasionally, which can interrupt ongoing work. Apart from these small technical glitches, the overall experience is good. **What problems is Ozonetel solving and how is that benefiting you?** Ozonetel helps us manage a large volume of inbound and outbound customer calls efficiently. It allows us to track call history, and monitor performance in real time, which improves communication and ensures smooth coordination with customers. The platform saves time, increases productivity, and helps maintain accurate records for better customer service. ### 10. Cloud agent software: a friendly, easy-to-use app **Rating:** 5.0/5.0 stars **Reviewed by:** Nisha P. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Ozonetel?** Cloud agent software its friendly app. Reports can be scheduled and get it to mail with summary **What do you dislike about Ozonetel?** Account manger support for regular updates of product also no one contact us to understand the product adoption **What problems is Ozonetel solving and how is that benefiting you?** Taking customer care calls and missed call gets auto dialed. Call answer percentage is very good. ## Ozonetel Discussions - [How to add / change IVR options from admin login?](https://www.g2.com/discussions/how-to-add-change-ivr-options-from-admin-login) - 2 comments, 1 upvote - [What is Ozonetel CloudAgent used for?](https://www.g2.com/discussions/what-is-ozonetel-cloudagent-used-for) - 2 comments - [View Ozonetel pricing details and edition comparison](https://www.g2.com/products/ozonetel/reviews/ozonetel-review-9198956?section=pricing&secure%5Bexpires_at%5D=2026-07-14+18%3A06%3A32+-0500&secure%5Bsession_id%5D=b8eb5f8b-408a-4882-b094-ff46c13a3960&secure%5Btoken%5D=7e403f739f10c1c09cc929f5aadb7e6d9c213e34d1c95f1bdbccc42a8135585f&format=llm_user) ## Ozonetel Integrations - [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Ozonetel Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Administration** - Database Management - Data Workflows - Issue Management **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Support** - Documentation - Community Support - Professional Support **Workforce Management** - Call Monitoring - Performance Evaluation **Automation** - Ticket Resolution - Customization - Intelligent Routing **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Contacts** - Personalization - Information Locater - Record Prospect Data **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Administrative** - Call Recording - Reporting & Dashboards **Artificial Intelligence** - Learning - Language - Conversational AI **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis ## Top Ozonetel Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,466 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,444 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (599 reviews)