G2

Mildreth G.

Líder QA Learning and Development

Mid-Market (51-1000 emp.)

6/5/2026

"Total quality control in complex operations"

5/5

What do you like best about Oversai Quality Assurance?

What I value most about Oversai is the centralization and 360° visibility it offers for auditing different channels, both calls and chats. In complex operations, where we work with internal agents and external providers (BPOs), Oversai helps us standardize evaluation criteria in a transparent and consistent manner.

Additionally, the interface is very intuitive, which significantly reduces the time we spend documenting findings and allows us to focus on what really matters: defining action plans and providing human training to the team. Review collected by and hosted on G2.com.

What do you dislike about Oversai Quality Assurance?

The initial learning curve for setting up the more complex evaluation matrices can take a bit of time, and I would like to see even deeper native integrations with certain specific CRMs to fully automate the flow. However, the support and Customer Success team is always super willing to help and to release constant updates. Review collected by and hosted on G2.com.

What problems is Oversai Quality Assurance solving and how is that benefiting you?

Before, we used to spend hours searching for interactions on different platforms and cross-referencing data manually, which made the process prone to errors or biases. Oversai solves the "rework" problem in QA from the root. The greatest benefit has been the speed in detecting critical process and ethical failures in real time, allowing us to apply justified penalties with hard data and align productivity goals with the real quality of the service. Review collected by and hosted on G2.com.