G2

Laurie C.

Marketing Manager

Small-Business (50 or fewer emp.)

8/8/2022

"Readily Deployable, All-In-One Contact Center Solution Ideal for SMBs"

5/5

What do you like best about Overpass?

Overpass offers a comprehensive solution for businesses that recognize the value of an efficient contact center, be it inbound or outbound. From hiring talent to an intuitive CRM, Overpass makes it easy to quickly post a job, interview and hire talent, and build a streamlined process using the Overpass CRM. And while this is valuable, their strongest asset is their internal support team. Their dedication to exceptional customer experience is evident in the way they seek out customer feedback and invest in ongoing product development to make sure the solution they provide exceeds customer expectations. Review collected by and hosted on G2.com.

What do you dislike about Overpass?

I can't identify a single thing that was unsatisfactory. Review collected by and hosted on G2.com.

What problems is Overpass solving and how is that benefiting you?

It is expensive and cumbersome for a company to build a customer contact team. To do that in-house requires equipment, space, software, and access to a local talent pool. Any one of those things can pose a challenge and delay going live...meanwhile potential sales and customers are waiting. Overpass cuts through all of that and delivers a capable product at a fraction of the cost. Review collected by and hosted on G2.com.