I really appreciate the Otter Restaurant Operating System for its ability to solve our data problems. It allows us to dive into the data, track orders in real-time, and operate everything in-house without relying on third-party vendors. I like the analytics reporting, with multiple ways to present data and the option to pull it off in a CSV file for use in our internal systems, helping us build out better processes and standards across the organization. I find the third-party integration and reputation management really great. The loyalty program is a fantastic feature—we can leverage those aspects to build our top-line revenue. We regularly use the analytics reporting to see where our locations are paced, manage ticket times in real-time, and address any potential bottlenecks. Reputation management helps manage reviews and ratings across locations, fitting perfectly with our loyalty program to show our guests that they matter. The initial setup was very simple and easy, with great guidance and support from Otter. Review collected by and hosted on G2.com.

I wish there were more ways to manipulate how reports are shown in Arcadia. It would also be really nice to have a built-in timer in Arcadia that shows the day's average ticket time as the day progresses. Review collected by and hosted on G2.com.