Ory took us less than two weeks of dev time to set up. We migrated from the self-hosted version to Ory Network and the team was there to support us the whole time. They fixed several bugs we reported as part of helping us along. Using Ory unblocked contracts with some of our startup's first enterprise customers, who had bespoke authentication needs such as SAML. Review collected by and hosted on G2.com.

Honestly I don't have any downsides to list. One potential surprise, although there are good reasons for it once you come to understand the product architecturally, is that there isn't really a concept of "one Ory project per customer". Rather, customers with similar authentication needs may share the same Ory project, and others with different needs may need to go in a different project. There's potential for it to get a little messy. There also isn't support for Terraform (or similar configuration-as-code) and a few UI bugs necessitated hotfixes and use of the console, which my org didn't prefer. Overall, I am nitpicking; the product as a whole is quite sound and unlocked a huge amount of value for us. Review collected by and hosted on G2.com.