G2

SARA C.

Scheduler/Office Manager

Small-Business (50 or fewer emp.)

9/28/2022

"The only Orthodontic Software you need!"

5/5

What do you like best about OrthoTrac?

Orthotrac is practical and user-friendly for our office. I have been using Orthotrac since I began working in the orthodontic field in 2010 and I couldn't imagine using a different software. All of its features and designed nicely for each user in our office to use, whether it be financial, scheduler or clinical. Orthotrac is an efficient software that maintains patient information making it convenient to have everything in one place and be a chartless office. Eliminating paper trails and saving office space.

I also love that we were able to integrate the software with Rhinogram- which is a separate text messaging communications platform we use. Orthotrac is actually able to integrate with many other softwares that are available to help increase productivity in orthodontic practices. Review collected by and hosted on G2.com.

What do you dislike about OrthoTrac?

All updates are designed to fix any bugs and improve the software. The only thing I would suggest for improvement would be their customer care, as oftentimes it is difficult for the reps to assist with any minor technical issues we have ever encountered. Other then that any other issue is usually very minor and able to be resolved within minutes. Review collected by and hosted on G2.com.

What problems is OrthoTrac solving and how is that benefiting you?

Orthotrac helps us maintain a clean and effective schedule and patient flow on a day-to-day basis. Charting helps us keep track of our patient's notes/information at each visit so we have been able to now go paperless. We are able to save money and not have any more treatment cards; save time by not having to pull treatment cards prior to patient's visits to the office; efficiency by typing all notes in the charting feature on orthotrac and keeping all notes in one single area. This especially helped during the pandemic while working remotely and accessing patient information when we couldn't visit the office to let them know of the closures and also contacting them to set up virtual visits instead. Financials have great features and it's very easy to input contracts and patient financial information. Billing insurances through eclaims is also very easy to use and effective (will never go back to paper claims again!) Scheduling team have a breeze when setting up appointments and even can perform shortcuts they have learned with checking out siblings. The clinic team uses charting and are able to keep track of aligners, archwires, and elastics very easily and there is never any confusion with the patients. All of these things make our day-to-day run efficient and smooth. Review collected by and hosted on G2.com.