VM

Valerie M.

Scheduling Coordinator

Small-Business (50 or fewer emp.)

8/29/2022

"Near perfection!"

4.5/5

What do you like best about OrthoTrac?

OrthoTrac has been in our office for more than a decade, in that timeframe, we have not had any problems teaching new team members the main functions of OrthoTrac. Since OrthoTrac does a little bit of everything (ie: clocking in and adding new patients), all of our team members are familiar with OrthoTrac and in turn, less hesitant to explore the other features. In short, the front and back offices can use OrthoTrac interchangeably and that is power to the patient as they are not waiting for a call back due to one team member not knowing a functionality. Review collected by and hosted on G2.com.

What do you dislike about OrthoTrac?

There are a few subtle critiques! Our office has the latest version of OrthoTrac available, in each update, we hope that we will finally be able to export a patient's PAs! We've found a way around this minor issue but all other records export with the patient's and xray's information. Other than that, I would love if OrthoTrac had user suggestions, I feel like there are so many functions I have yet to put to good use simply because I don't know they exist, hopefully in the next few updates. Review collected by and hosted on G2.com.

What problems is OrthoTrac solving and how is that benefiting you?

With OrthoTrac, there is no excuse for patients "going missing." From the moment they are entered into the system there are a plethora of ways to indicate their treatment status, make notes on last contact had, what they're due for next... so on and so forth. OrthoTrac is essential to our practice as it does keep vital information all in one place. Our office has recently (within the last year) started using the 'Chart' feature and it has been a game changer, instead of the doctor needing someone to fetch a treatment card while on the phone, all patient info is available at their fingertips. (This works wonders in our new working-from-home era). Review collected by and hosted on G2.com.

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Rating Updated (4/13/2023)
Current UserValidated ReviewerIncentivizedSource: G2 invite

See what 11 reviewers think of OrthoTrac

3.7 out of 5 · Verified reviews from real users

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