G2

Verified User in Insurance

Mid-Market (51-1000 emp.)

1/26/2019

"Oracle for work"

5/5

Describe the project or task Oracle Utilities Network Management System helped with:

The program is called Rector (certificate 12c) and we use it in the work for basically all the requirements of our clients, work in an insurance company in the area of customer service (Call center) and this Oracle program allows us to manage the policies in their entirety. From the issuance of the policy to the services provided to the insured including for the call record. Review collected by and hosted on G2.com.

What do you like best about Oracle Utilities Network Management System?

What I like most is the amount of things that can be done in this tool, in my case, as I had already indicated work in the area of customer service for the insured. This tool allows us to consult a policy until the granting of a service, consult or declare a claim, among other things and the best thing of all is that we only use this tool. Through it, we not only manage the insured portfolio but also the brokers, intermediaries, account executives and suppliers. Review collected by and hosted on G2.com.

What do you dislike about Oracle Utilities Network Management System?

Sometimes the tool is congested and collapses in the sense of extreme slowness, I assume that it is due to all the tasks performed in it, also by the runs that are related to the information that is uploaded and loaded into it. Review collected by and hosted on G2.com.

Recommendations to others considering Oracle Utilities Network Management System:

I recommend it with full responsibility since I know from experience that it is a tool with which you can completely support the management of a company. Review collected by and hosted on G2.com.