The biggest win has been data accuracy. Our reconciliation used to depend on spreadsheets stitched together from several payment providers, and there was always a gap we couldn't explain.
The implementation and support team deserves a specific mention. They understood payment operations rather than just their own software, so onboarding conversations were about our reconciliation logic, not just field mapping.
Response times on questions have stayed quick well past go-live, which isn't always the case once a rollout is done. Review collected by and hosted on G2.com.
Nothing significant so far. Any friction we hit early on was mostly about getting our own data definitions consistent, and the team worked through it with us. Review collected by and hosted on G2.com.