We use FR on a daily basis to either assist in troubleshooting or just general performance monitoring.
Installation and integration with Coldfusion servers is straightforward and easy to automate (we use ansible).
Customer support is stellar. Hands on, without too much bureaucracy and back and forth with the support team, with quick turnaround times.
We recently moved to the Cloud + AI platform and it has more features than we know to use. We're still in the process of learning the ropes, but it provides with a more holistic view of our infrastructure compared to our old on-prem deployments. Review collected by and hosted on G2.com.
Nothing comes to mind immediately in terms of dislikes.
I would say that sometimes a setting is in a different place than what you would think.
There are various settings menus per function that may get confusing at times. Review collected by and hosted on G2.com.