G2

Rolf F.

Daglig leder (CEO) & Partner

Small-Business (50 or fewer emp.)

Originally submitted 11/8/2019

"Digital Service Management for the entire enterprise"

5/5

What do you like best about OpenText Service Management Automation X (SMAX)?

Ease of use and ease of configuration - all using a responsive HTML interface. Additionally, it is easy to add more functionality through the Studio. Recent additions such as Native SACM (fully integrated Configuration Management and Universal CMDB) and HCMX (Hybrid Cloud Management) increase the already wide area of use. Review collected by and hosted on G2.com.

What do you dislike about OpenText Service Management Automation X (SMAX)?

Reporting is mostly for dashboard/graphing, rather than for printed reports. These need to be developed outside the product. Review collected by and hosted on G2.com.

Recommendations to others considering OpenText Service Management Automation X (SMAX):

1. Adopt the processes of SMAX as they are, rather than trying to adapt it to your old (existing) processes.

2. Utilize the configuration capabilities to implement digital service management for the entire business; request and service management are not only IT requirements! Review collected by and hosted on G2.com.

What problems is OpenText Service Management Automation X (SMAX) solving and how is that benefiting you?

We use SMAX for our customer support - as a reseller of multiple software products, and a SaaS vendor, we have a number of customers who submit support requests, service requests and order services through SMAX. Review collected by and hosted on G2.com.