What I appreciate is the intuitiveness of the system to pace tables. I also really love the Private Dining features! Instant booking has generated REAL revenue for our small business and the price is fair for what we see in return. The boost would be better if it were a bit cheaper but it is effective. Other highlights are mass guest messages that are customizable and a calendar view of upcoming events.

The integrations with Square were helpful but I find them cumbersome and not always helpful now that we've switched to Toast. There isn't much support with the integrations but there is quite a bit with initial onboarding. Communication was clear and quick which I appreciated as someone who has worked with OpenTable for over 20 years. The customer service has been helpful when it comes to things they can change. Longer, more 24/7 real human options for help would be more helpful. The AI that they've integrated is basic at its best. Often times just regurgitating information I can google which just doesn't do much when a restaurant is in crisis mode or if we make requests that are too detailed.

Overall it's very reliable as far as the system staying up to date across devices and we haven't experienced any crashes. Review collected by and hosted on G2.com.

The status updates NEED TO BE MORE CUSTOMIZABLE. When I asked if this could be changed the answer was "no because we have to keep things easy for everyone to use" which in theory makes sense but is still a no.

I also wish the new events options weren't behind a paywall. We already pay for it, it should grow with us.

MORE HUMANS LESS AI when it comes to customer service and troubleshooting. This is a people industry. Where are the people??

The integration with Toast is remedial at best. It starts tables that are difficult to add to and doesn't keep up with status updates that it was advertised to do. I took it off after the first day. Review collected by and hosted on G2.com.