--- title: OnPage Reviews meta_title: 'OnPage Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 313 reviews by the users' company size, role or industry to find out how OnPage works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 313 scale: '5' date_modified: '2026-07-17' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # OnPage Reviews **Vendor:** OnPage **Category:** [IT Alerting Software](https://www.g2.com/categories/it-alerting) **Average Rating:** 4.3/5.0 **Total Reviews:** 313 ## About OnPage OnPage offers a broad range of solutions, including Clinical Communication and Collaboration, On-Call Management, IT alerting, and Call Routing automation. The platform enables organizations to instantly deliver urgent notifications to the right on-call team through persistent, high-priority alerts that can override mute settings. With built-in on-call scheduling and escalation management, advanced routing such as round-robin alert distribution, secure messaging with high-priority alerting (paging), role-based and group messaging, incident reporting, mass notification, 200+ integrations, and real-time reporting capabilities, OnPage helps teams respond faster to critical IT, healthcare, and other business incidents with accountability and assurance. Incident responders across healthcare, IT, facilities, and other sectors are empowered to significantly improve their response times with an advanced, secure critical communication and collaboration platform. By unifying automation, secure messaging, alerting, collaboration, mass messaging, and real-time analytical insights, OnPage’s purpose-built platform supports complex workflows with unmatched precision and ensures that urgent notifications are never missed. For healthcare organizations, OnPage offers an all-encompassing, HIPAA-compliant clinical communication and collaboration platform designed to accelerate response times, improve coordination, promote interoperability, enhance patient outcomes, improve situational awareness, and reduce risks. For IT and incident response teams across different industries, OnPage provides an automated incident alerting and on-call management platform, streamlining incident response by delivering persistent, real-time alerts to the right on-call engineers, reducing mean time to resolution, boosting operational efficiency, and enabling mass notifications to keep the larger ecosystem informed during critical events. OnPage's solutions are widely adopted across various industries, including healthcare, IT and managed services, manufacturing, facilities, and field services. Founded in 2011, OnPage is certified as a Women’s Business Enterprise (WBE) by the Center for Women & Enterprise, a regional partner of the Women’s Business Enterprise National Council, and actively champions women-owned businesses to drive impactful change. To learn more and try OnPage for free, visit www.onpage.com. ## OnPage Pros & Cons **What users like:** - Users appreciate the **ease of use** of OnPage, praising its intuitive navigation and quick setup for seamless communication. (22 reviews) - Users appreciate the **24/7 notification system** of OnPage, ensuring they never miss emergency alerts even on DND. (11 reviews) - Users appreciate the **easy setup** of OnPage, allowing for quick installation and smooth startup experiences. (7 reviews) - Users highlight the **exceptional reliability** of OnPage, ensuring consistent connectivity even in challenging coverage areas. (7 reviews) - Users highlight the **easy setup** of OnPage, allowing for a quick and straightforward installation process. (7 reviews) - Users appreciate the **simple and structured interface** of OnPage, making it easy to get started without training. (7 reviews) - Alerting System (5 reviews) - Users value the **reliable alert system** of OnPage, ensuring timely reminders and seamless on-call management. (5 reviews) - Users value the **easy-to-use alerts** from OnPage, streamlining the on-call experience and improving workflow efficiency. (5 reviews) - Automation (4 reviews) **What users dislike:** - Users struggle with the **inability to modify alert tones** , making nighttime work challenging and notifications overwhelming. (10 reviews) - Users find the **default notification sound disturbing** , often too loud, and difficult to change effectively. (6 reviews) - Users report **call issues** with OnPage, highlighting difficulties in calling, lack of texting, and complex interfaces. (4 reviews) - Users find OnPage's interface **not user-friendly** , citing difficulties in navigation and clarity during scheduling tasks. (4 reviews) - Users experience **delays in receiving login codes** , impacting their ability to access OnPage efficiently. (3 reviews) - Difficult Setup (3 reviews) - Messaging Issues (3 reviews) - UX Improvement (3 reviews) - Complex Setup (2 reviews) - Complex UI (2 reviews) ## OnPage Reviews ### 1. OnPage Makes Critical Alerts Hard to Miss with Reliable Escalations **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | Help Desk Technician (MSP), Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about OnPage?** OnPage is extremely reliable for critical alerts and escalations. The biggest win for us is that messages are hard to miss—delivery is persistent and attention-grabbing in a way that standard email or SMS just isn’t. The acknowledgement and escalation logic, along with the clear audit trail, helps us ensure the right technician sees the alert quickly, especially after hours. It’s also straightforward to route alerts by team, client, or priority, which keeps our response organized and consistent. **What do you dislike about OnPage?** Some parts of the UI could feel more modern and streamlined, and the reporting/analytics could go deeper—for example, with easier trend views of response times by team or client over time. Also, as with any mobile-notification solution, occasional carrier or OS notification behavior can introduce some variability, although overall it’s still much more reliable than basic SMS/email for urgent alerts. **What problems is OnPage solving and how is that benefiting you?** OnPage helps solve the problem of missed or delayed critical notifications in IT operations. In an MSP setting, we can’t rely on email alone for urgent incidents—alerts get buried, and response time suffers. OnPage provides a dedicated, persistent alert channel for incident management and IT alerting, helping ensure issues are acknowledged quickly and escalated when needed. The result is faster response, clearer ownership during incidents, and more consistent after-hours/on-call support, ultimately improving uptime and the client experience. **Official Response from OnPage Customer Success:** > Thank you for your thoughtful review, we’re glad to hear that OnPage’s persistent alerting, escalation logic, and routing capabilities are helping your team stay responsive and organized, especially after hours. We appreciate your feedback on the UI and reporting features and are currently working on an update for it. ### 2. Reliable Service with Easy Navigation and Customizable Features **Rating:** 4.0/5.0 stars **Reviewed by:** Kylie G. | RN-Cath Lab, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about OnPage?** My service has been reliable despite being located in an area where cell phone and internet coverage are spotty at best. The features of the app are easy to navigate and meet all of my needs, and the tone and volume of the emergency tone will wake me out of even the deepest sleep. Features can be customized according to facility needs as well. **What do you dislike about OnPage?** To the best of my knowledge, this doesn’t integrate with any commonly used EMS platforms. As a Cath lab RN, this means that EMS cannot transmit EKGs over the same system that all of my other communications are sent through. **What problems is OnPage solving and how is that benefiting you?** I have called customer service for help adding new users and re-activating users whose credentials have changed with employment changes. All issues were resolved quickly and professionally. ### 3. Good App, but iOS and Android Need More Consistency for Audio Playback **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about OnPage?** On iOS, I can scrub through audio easily and replay it over and over to catch that one important detail in a message. On Android, I run into the issue of not having the same level of control, so I often have to listen to it all the way through. This makes a real difference for our customer support team during our nightly on-call, where the information we need is time-sensitive and we have to act quickly. The way it integrates into our ConnectWise ticket system is also a plus. **What do you dislike about OnPage?** i have used both ios and android version of the app. i don't like that there is no unity on apps meaning. i should be able to use either or and it just works the same. how i listen to the message is better on an iPhone then android. it would be nice to give the option by the link to either a open your audio file so we can listen and scrub thought the audio file or b being able to open a third party audio app to listen to it. also if the UI is more clean and simple. **What problems is OnPage solving and how is that benefiting you?** an easier way of being notified of after hour calls and able to access them on our ticket system also is a big help ### 4. Efficient Medical Communication, Needs Alert Customization **Rating:** 4.0/5.0 stars **Reviewed by:** Lem D. **Reviewed Date:** February 28, 2026 **What do you like best about OnPage?** I like that OnPage is easy to navigate and use. The escalation of messages if urgent works pretty well, which is crucial for my remote work as a nurse practitioner. It makes communication easier between me, my patients, and the frontline staff. Also, the initial setup was quick and easy, and it didn't take long to install. **What do you dislike about OnPage?** I can't modify the alert tone. I work at night remotely and it's just a challenge when you can't modify the alert tone for non-urgent notifications. I feel like all notifications sent by me are set for URGENT ALERT volume 5. Unless this was set by my company, but I wish that the receiving person can modify the alert tone settings. **What problems is OnPage solving and how is that benefiting you?** I use OnPage for medical communication, which makes it easy to receive notifications about patient messages and escalates urgent ones effectively. It's easy to navigate and use, making my remote work as a nurse practitioner smoother. **Official Response from OnPage Customer Success:** > Thank you for your review, and we are glad that the initial setup process was easy for you! Yes, you can modify the alert tones for both urgent and non-urgent messages. In the OnPage app, go to Settings, Tones, where you’ll be able to select and customize the sounds for each alert type. If you’d like, feel free to reach out and we can walk you through it together. Please contact support@onpagecorp.com. Thank you~ ### 5. Reliable Emergency Alert System with Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** James R. | Facilities Manager II, Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2026 **What do you like best about OnPage?** I like the fact that OnPage overrides your cell phone silent function, allowing you to hear the ringer even if the phone is set to silent. This feature is really cool and I don't need to remember to turn my phone on, it works no matter what. The scheduling feature I've heard is fairly good, which I think is good as well, although it could use some improvement. Also, I like that the billing is very easy with your team. Finally, the initial setup of OnPage was easy. **What do you dislike about OnPage?** I find the scheduling platform a little hard to use, and it could probably use some improvement. Maybe making it a little bit easier to understand would be good. **What problems is OnPage solving and how is that benefiting you?** OnPage sends cautionary notes to people off-site, so we don't need physical presence 24/7. It overrides phone silence settings, ensuring we hear alerts. The billing with the team is easy, and its scheduling, while a bit hard, is generally good. **Official Response from OnPage Customer Success:** > Thank you so much for your thoughtful review! We’re thrilled to hear that you’re enjoying OnPage’s ability to override silent mode, and that your initial setup was easy. We appreciate your honest input about the scheduling platform as well. Improving usability is a priority for us, and we are working on an update. Thanks again for sharing your experience! ### 6. Intuitive, Easy-to-Learn Interface with a Minimal Learning Curve **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2026 **What do you like best about OnPage?** I have been using onpage since November 2025 and I have been very happy with your product. I am the one from our company who setup the entire system from scratch, from the contacts to the groups and the schedules. Your user interface is very intuitive and easy to learn with little to no learning curve. I really like the scheduling feature within your product, it allowed me to setup an entire year’s worth of schedules for our entire IT department in a very short amount of time, even though I had to manually enter in each week because the person on call each week for our company varies throughout the year. I thought it was very ingenious how you can setup escalation groups, so it will page via the onpage app, each person is a specified order until someone acknowledges the alert, so the alert will not get missed no matter what. Also, it is very easy to tell who has or hasn’t registered there account to there smart phone app within the software via a red or green icon within the system. I also like how easy it was to setup the onpage app and sync it to my onpage account/contact within the system. **What do you dislike about OnPage?** When I first log into the onpage my login page it sends me a code via email to allow me to log in. I have to click on send email code several times before it will send the code to me email. **What problems is OnPage solving and how is that benefiting you?** we needed an alert system that would receive email alerts from our eventsentry system and convert those to an alert on our phones that couldn't be silenced via do not disturb. ### 7. Efficient Paging System with Room for Visual Improvements **Rating:** 4.5/5.0 stars **Reviewed by:** Nas S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about OnPage?** I really like when OnPage automatically pages me during my shift and doesn't page me when my shift ends. I like how it shows who is on the schedule in a calendar view. It saves me time because I don't have to check the center's schedule, and it also saves time for me when I want to contact other leaders by suggesting their email addresses. The calendar view is easy to work with. **What do you dislike about OnPage?** I didn't like the appearance of the app. The only thing I think can be improved is the way the app looks. **What problems is OnPage solving and how is that benefiting you?** I use OnPage to be automatically paged during my shifts and not paged after. It saves me time checking the schedule and contacting leaders with email suggestions. The calendar view is easy to use. **Official Response from OnPage Customer Success:** > Thank you for your feedback! We’re glad to hear that automatic shift-based paging, the calendar view, and email suggestions are saving you time and improving efficiency. We also appreciate your input on the app’s appearance, an updated web app with a refreshed look is coming soon. If there are any specific design changes or features you’d like to see, we’d love to hear your thoughts at support@onpage.com ### 8. Reliable Paging Without the Hassle **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about OnPage?** I like not having to carry a pager. It's one less thing to worry about when I'm on call, which is stressful enough already. I find OnPage very reliable, and I know I'm going to get my pages on time. Also, the initial setup was very easy. I downloaded the software, did a few test pages, and everything went through without any problems. **What do you dislike about OnPage?** So far, I've not found anything that is a problem. I just wanna make sure it works at night when I'm sleeping and have my phone on sleep mode. It says it would, but I haven't had yet to try it. **What problems is OnPage solving and how is that benefiting you?** OnPage eliminates the need to carry a beeper, reducing stress and worry when I'm on call. It's reliable, ensuring I receive my pages on time. **Official Response from OnPage Customer Success:** > Thank you for your thoughtful feedback! We’re so glad to hear that OnPage has made your on-call experience less stressful by eliminating the need for a separate pager and delivering reliable alerts with an easy setup process. ### 9. Instant Patient Connection and Secure Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Atul D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about OnPage?** I love the immediate connection OnPage provides, as it makes me aware when a patient requests to meet with me at any time during the night. The ability to immediately connect using the available work data, whether through an audio or video call, is incredibly helpful. Additionally, I appreciate the privacy and security that OnPage provides for the information about patients, ensuring safe communication. The initial setup was very easy too; I managed to set it up in minutes. **What do you dislike about OnPage?** NA **What problems is OnPage solving and how is that benefiting you?** I use OnPage to quickly connect with patients wanting to speak with a chaplain during nights and weekends, ensuring immediate communication. It provides privacy and security for patient information, which allows me to safely interact via audio or video calls. The tool enhances effective and timely connection. **Official Response from OnPage Customer Success:** > Thank you so much for your thoughtful and detailed feedback! We’re truly grateful to hear that OnPage helps you stay immediately connected with patients, especially during nights and weekends when timely communication matters most. We appreciate the trust you place in us to help protect patient information while enabling meaningful, real-time connections. Thank you for being part of the OnPage community! ### 10. Stable for Real-Time Dispatch, Needs a Better Dashboard **Rating:** 3.0/5.0 stars **Reviewed by:** Elina K. | Dispatch Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2026 **What do you like best about OnPage?** I appreciate that OnPage is pretty basic and easy to learn, which is really helpful for our work in dispatching drivers in real-time for healthcare logistics and medical courier tasks. The app is pretty stable, and I've never had issues or bugs while using it during runs. **What do you dislike about OnPage?** I think on the dashboard side it could use a lot more features to customize the way you contact people. It also lacks filters to search through your history aside from a few very general ones it’s hard to drill down. The initial setup was awful to be honest. **What problems is OnPage solving and how is that benefiting you?** I use OnPage for dispatching drivers in real-time for healthcare logistics. It provides tools for communication from dispatch to trip completion. **Official Response from OnPage Customer Success:** > Thank you for your review! We are glad that the app is stable for you. OnPage offers several ways to customize and manage messages. You can contact users through the Dispatcher Console, phone, integrations, email, the mobile app, and more. Within the Reports console, you can filter and sort messages, as well as drill down by subject, message body, sender, recipient, delivery status, and other criteria. We’ve also made meaningful improvements to ensure the initial setup process is smooth and straightforward from the start. If helpful, we can schedule a quick call and walk you through everything live. Please contact support@onpagecorp.com. Thank you again for your time and thoughtful review! ## OnPage Discussions - [Who uses OnPage?](https://www.g2.com/discussions/who-uses-onpage) - 1 comment, 1 upvote - [What is OnPage used for?](https://www.g2.com/discussions/what-is-onpage-used-for) - 1 comment - [View OnPage pricing details and edition comparison](https://www.g2.com/products/onpage/reviews/onpage-review-6801116?section=pricing&secure%5Bexpires_at%5D=2026-07-17+20%3A13%3A58+-0500&secure%5Bsession_id%5D=7f763ba8-3631-4905-a952-5a297696b29c&secure%5Btoken%5D=9f89f52263a792617ddd3fadd6c5072c65fdf251d1a64a6e760b57ce779d086e&format=llm_user) ## OnPage Integrations - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [EventSentry](https://www.g2.com/products/eventsentry/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Telescope](https://www.g2.com/products/telescope-analytics-ltd-telescope/reviews) ## OnPage Features **Collaboration** - Modules - Scheduling - Reporting **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Operations** - Automated Scheduling - Absence Management - Mobile Access - Resource Management **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring **Generative AI** - AI Text Generation **Communication** - Security - Health Care Messages - Alarms - Messaging - Telephone - Notifications **Administrative** - Employee Work Status - Days-Off Approval - Time Tracking - Staffing Data - Mass Notifications **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Patient Management** - Staff Scheduling - CDI (Clinical Document Improvement) **Generative AI** - AI Text Generation - AI Text Summarization **Operations** - Correspondance Variety - Data Sharing - Cross Platform Support - Routing - Health Care IT Integration - Analytics and Reporting - Messaging Security **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top OnPage Alternatives - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (944 reviews) - [xMatters](https://www.g2.com/products/xmatters/reviews) - 4.5/5.0 (769 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,293 reviews)