I really like that Onepilot handles almost everything without needing much intervention on our part. Having a strong knowledge base for the agents means we only need minimal involvement. The team is always very responsive with any queries or updates to the knowledge base, and they are happy to jump on a call if needed, which is very friendly and proactive. Also, the onboarding was easy and simple. Review collected by and hosted on G2.com.

I would love more feedback from the team on ideas of how we could improve the service. For example, are there recurring complaints about the same topic, and if so, what could we do to improve the process. Review collected by and hosted on G2.com.