--- title: Ombud Reviews meta_title: 'Ombud Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 26 reviews by the users' company size, role or industry to find out how Ombud works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 26 scale: '5' date_modified: '2026-07-17' parent_category: name: Quote Management url: https://www.g2.com/categories/quote-management --- # Ombud Reviews **Vendor:** Ombud **Category:** [Proposal Software](https://www.g2.com/categories/proposal) **Average Rating:** 4.7/5.0 **Total Reviews:** 26 ## About Ombud Built on a foundation of expertise in sales engineering & response management, Ombud serves enterprise-level RevOps teams. Our platform combines Generative AI, content collaboration, project management, & machine learning to streamline the creation of client-facing Sales & Business Development documentation. We move beyond basic automation & knowledge management, offering context-aware intelligent support. This enables RevOps teams to significantly elevate efficiency, cut costs, & surpass growth goals. Ombud partners with medium to large enterprises, streamlining Revenue Operations processes related to Proposal Management, PreSales, Sales & Client Service organizations. Here’s how Ombud is different: ▸ Enterprise-Grade Platform: We are built for enterprise deployments, & are able to scale to that level of complexity. We successfully support global organizations across industries. Versatility Across Use-Cases: We are more than an RFP tool. Use-cases include RFX, InfoSec questionnaires, proactive sales proposals, SOWs & contracts, security documentation, POC frameworks & more. ▸ Generative AI & Machine Learning: Our advanced GenaI capabilities integrate curated & organic content, unlocking your team’s best work & easily surfacing it for reuse. Results compound & improve over time. ▸ Scalability & Growth: We built our product to scale with you. We do not cap users or concurrent projects. We do not charge per feature or present paywalls. We foster scaling adoption, we do not inhibit it. ▸ Change Management & Adoption: We are a high-touch partner. This spans implementation & change management, training, ongoing education & full-service import services. The result for global enterprises like Zendesk, UKG, Pegasystems, Anaplan, Sage and OneStream is a consistent message, faster turnaround time, and professional deliverables at each key step of the sales process. Ombud is headquartered in Denver, CO. To learn more, please visit https://www.ombud.com/ ## Ombud Pros & Cons **What users like:** - Users value the **collaborative features** of Ombud, simplifying RFP management and response sharing. (1 reviews) - Users find the **ease of process** with Ombud enhances collaboration and simplifies RFP management and responses. (1 reviews) - Users find Ombud's platform offers **ease of use** , simplifying RFP uploads, collaboration, and response exporting. (1 reviews) - Users find Ombud's **easy RFP collaboration and export** features enhance their proposal submission process significantly. (1 reviews) - Users value the **effortless team collaboration** in Ombud, making RFP management and response preparation seamless. (1 reviews) - Upload Ease (1 reviews) **What users dislike:** - Users find Ombud to be **not intuitive** , making it challenging compared to more user-friendly competitors. (1 reviews) - Users find Ombud less **user-friendly** compared to competitors, impacting the ease of their experience. (1 reviews) ## Ombud Reviews ### 1. Ombud Makes RFPs Easy with an Efficient, AI-Driven Library **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Ombud?** Ombud makes completing RFP requirements super easy and efiecent and enables an AI driven approach and the ability to build and evolve a library to support further RFP submission in the future. **What do you dislike about Ombud?** The number of requirements some customers have within their RFPs. **What problems is Ombud solving and how is that benefiting you?** Ombud makes completing RFP requirements super easy and efiecent and enables an AI driven approach and the ability to build and evolve a library to support further RFP submission in the future. ### 2. Ombud makes RFPs easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Ombud?** Ombud makes it easy to upload a lengthy RFP, collaborate with others, and export an easy-to-send response. **What do you dislike about Ombud?** Ombud was great and sadly we switched to a competitor and its not nearly as user friendly and easy. **What problems is Ombud solving and how is that benefiting you?** Ombud made it easy to upload an RFP and work as a team to complete it. It also acted as a knowledge base for the sales team where we could surface frequently asked questions. ### 3. Not too sophisticated but does its job **Rating:** 3.5/5.0 stars **Reviewed by:** Roy A. | Application Secuirty Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2022 **What do you like best about Ombud?** The tool serves its purpose well. Easy enough to navigate between workspaces and see all assignments. **What do you dislike about Ombud?** UX is not the best. Sometimes I find it hard to assign questions to others, and find out what are my assignments. Also it's annoying you can't tag people in the comments. **What problems is Ombud solving and how is that benefiting you?** Dividing assignments between different team members and roles to help with RFP processes. ### 4. Better Document Management and Collaboration With - Ombud **Rating:** 4.5/5.0 stars **Reviewed by:** Alex B. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2021 **What do you like best about Ombud?** One reason I like Ombud is its simplicity and the best User Interface The software offers many features that make it easy to secure business content With Ombud, handling collaboration and content management is easy It is the best I have used. **What do you dislike about Ombud?** Ombud has been a great solution, and I have no complaints. **Recommendations to others considering Ombud:** I have no regrets about using Ombud, and this is why I recommend it without second thoughts. It is simply the best **What problems is Ombud solving and how is that benefiting you?** Ombud is a must-have when it comes to content collaboration and management. It meets our needs, including keeping business content and documents secure. ### 5. Easy to Use, Saves Time, Makes Writing More Fun **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy M. | Solutions Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Ombud?** Ombud makes writing RFX responses a breeze! With their import wizard, we can easily build a compliant response document in seconds. Using the response library allows me to quickly search previous responses that may align to the current question, and, if necessary, quickly adjust the response to fit the current request. Exporting the documents in standard formats takes the guess work out of creating a polished, ready to send document. **What do you dislike about Ombud?** There are a few workflows with the right tray that aren't very streamlined. When assigning a question or section I wish the options had easier to set defaults for the current document. For example, use a check-box to 'Remember This Person' or something to quickly find users to assign to. **What problems is Ombud solving and how is that benefiting you?** The lengthy time to respond associated with historical RFX responses. ### 6. Ombud has become the ultimate tool and Knowledgebase for our RFP team **Rating:** 5.0/5.0 stars **Reviewed by:** Mary Jean C. | RFP Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2021 **What do you like best about Ombud?** When I was new to the team, Ombud allowed me to retain the information and help answer the Security Questionnaires and RFPs. Not only was it a tool to respond to customer questionnaires and RFPs, it was like a study guide to learn about the company products. It became my go-to knowledge base. The Ombud team always has a quick turnaround when uploading the documents and questions. **What do you dislike about Ombud?** Honestly, it is hard to find a dislike or something that is least helpful with Ombud. If I had to pick one thing, it would be the conditional responses on portals. There are times when there are so many conditional responses, Ombud is unable to pick them up and upload it. **What problems is Ombud solving and how is that benefiting you?** There are commonly asked questions that are easy to input with Ombud when adding them to the Reference Documents. It also helps when we can look back and cross-reference a questionnaire/ RFP that we are working on with previous ones. ### 7. Great product and Customer Success at it's finest **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel C. | Head of Proposals, Medium Business Segment, Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2021 **What do you like best about Ombud?** OMBUD provides a very well-judged feature-set that is powerful and intuitive with a very low barrier to adoption. I can get new sales / presales colleagues ramped within 30 minutes and the crowd-sourced content management means that every time the system is used, value is added. The customer support is out of this world, too. **What do you dislike about Ombud?** One area of opportunity for OMBUD is in multi-language / multi-culture support. There are adequate and effective workflows to get around this currently, but something more 'native' would be even more advantageous. **Recommendations to others considering Ombud:** Invite OMBUD in, let them lead the way and uncover the art of the possible. Be realistic about what your ROI is based on and who the stakeholders are. **What problems is Ombud solving and how is that benefiting you?** We use OMBUD to single-source the completion of RFP and Infosec questionnaires. Every stakeholder reports a minimum of 50% time saved, with the advantage of being able to surface relevant and up-to-date content. ### 8. Best vendor I have dealt with! **Rating:** 5.0/5.0 stars **Reviewed by:** Buster H. | Director of Solutions Engineering, Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2021 **What do you like best about Ombud?** Product is excellent, we utilize it for RFPs, Security Forms and our SOW process. The ability to manage and reuse responses and content is a game-changer for us. I reviewed many vendors prior to picking Ombud. The decision came down to who I felt best about working with. Ombud seemed to be more customer-oriented. It played out well for us. The support and service is class A. It is like having an external extension to my team. **What do you dislike about Ombud?** Not much. We utilize it to create Statements of Work (SOW)s. We are stretching and twisting the RFP features to match our SOW workflow. Hard for me to find fault in this as it is self-inflicted and it has actually increased our SOW throughput. Ombud is actively working on advancing specific features that will enhance our SOW processes. **What problems is Ombud solving and how is that benefiting you?** We are able to reuse curated content for more professional and efficient responses. Before we were reinventing the wheel in every response with quality dependent on the individual responding each time. Our consistency and scalability have increase significantly. ### 9. Ombud is an intelligent tool. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 12, 2021 **What do you like best about Ombud?** One of the best parts of Ombud is how easily you can navigate through the tool and how simple it is and of course the canned responses that are stored in there and it can save tons of your time. **What do you dislike about Ombud?** As such there is nothing that I don't like about Ombud. Of course, there are few areas of improvement like - an Inbuilt translator that should have the capacity to translate pages between English and other languages. **Recommendations to others considering Ombud:** Go for Ombud!! **What problems is Ombud solving and how is that benefiting you?** Multiple teams can work together and make changes simultaneously and can view their progress section wise. All the concerned team working in a workplace is aware of the progress that they are making. The canned responses that are stored there are of great help and can save a lot of time and effort. Its reporting tab and can provide you with all kinds of numbers to stay on top of the game. It’s a game-changer tool and every organization should have it who are using RFP/RFP/RFQ. ### 10. Great product and equally great product support **Rating:** 5.0/5.0 stars **Reviewed by:** Ben D. | Manager Proposal Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Ombud?** Ombud eliminates 90% of administrative hassles associated with RFP responses, especially tracking what team members are assigned to tasks and how projects are tracking towards completion. Product support is extremely responsive and friendly--always there to help. **What do you dislike about Ombud?** The manual upload process can be slightly confusing, but the product support team does an incredible job of quickly stepping in to either manage the upload directly or assist as needed. **What problems is Ombud solving and how is that benefiting you?** Keeping track of what team members are responding to RFPs and how projects are tracking towards completion. Giving team members a centralized platform for collaboration and access to content. ## Ombud Discussions - [What is Ombud used for?](https://www.g2.com/discussions/what-is-ombud-used-for) - [View Ombud pricing details and edition comparison](https://www.g2.com/products/ombud/reviews/ombud-review-4462466?section=pricing&secure%5Bexpires_at%5D=2026-07-19+01%3A07%3A30+-0500&secure%5Bsession_id%5D=c1929a0a-ff8f-48f3-a730-2c1f9c581121&secure%5Btoken%5D=dd776946d629b0c24e8f605b5fd2ec4c473702681890add045a0ecf42b286c9c&format=llm_user) ## Ombud Features **Document Creation** - Customizability: Variables and Fields - Template Creation and Flexibility - Rich Media - Online Document Creation - PDF Creation - Custom Branding **RFP Generation** - Templates - RFX - Versioning - Questions Library **Functionality** - Customized Vendor Pages - Centralized Vendor Catalog - Questionnaire Templates - User Access Control **Document Processing & Extraction - AI Proposal Generator Tools** - Requirement Identification & Tagging - Multi-Format Document Ingestion - RFP & Questionnaire Parsing **Workflow** - Document Builder Interface - Collaborative Creation - Assembly and Approval Workflows **RFP Distribution** - Tracking - Analysis - Selection **Risk assessment** - Risk Scoring - 4th Party Assessments - Monitoring And Alerts - AI Monitoring **AI Response Generation - AI Proposal Generator Tools** - Continuous Learning from Edits - Response Personalization & Tone Control - Contextual Answer Recommendations - AI Draft Response Generation **Analytics** - Engagement Tracking - Proposal Effectiveness Reporting - Reporting and Dashboards **Submissions** - Collaboration - Knowledge Base - Review - Reporting **Generative AI - Vendor Security and Privacy Assessment** - Text Summarization - Text Generation **Content Management - AI Proposal Generator Tools** - Governed Content Library - Content Versioning & Approval Controls - Duplicate Detection & Content Optimization **Administration and Platform** - User, Role, and Access Management - Alerts and Notifications - CRM Integration - E-Signature Integration - CPQ Integration - API / Integrations **RFP Response** - Project Management - Content Library - Access - Automation - Export - Import **Collaboration & Workflow - AI Proposal Generator Tools** - SME Assignment & Task Routing - Review & Approval Workflows **Generative AI** - AI Text Generation **Agentic AI - RFP** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration **Analytics & Performance - AI Proposal Generator Tools** - Proposal Performance Analytics ## Top Ombud Alternatives - [Responsive, formerly RFPIO](https://www.g2.com/products/responsive-formerly-rfpio/reviews) - 4.5/5.0 (1,300 reviews) - [Loopio](https://www.g2.com/products/loopio/reviews) - 4.6/5.0 (804 reviews) - [Upland Qvidian](https://www.g2.com/products/upland-qvidian/reviews) - 4.3/5.0 (165 reviews)